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Starwood's Secret: How We Slashed Wait Times Using Six Sigma - Robyn Pratt, The Phoenicia Malta
Robyn Pratt is the General Manager of The Phoenicia Malta, and in this episode, she shares the process she used to tackle hard problems in hospitalit…
2 years, 1 month ago
How "Spiraling" Helped Me Accelerate My Hospitality Career - Robyn Pratt, The Phoenicia Malta
Robyn Pratt is the General Manager of The Phoenicia Malta, and in this episode, shares what she's learned about learning and leadership in her career…
2 years, 1 month ago
Why We Treat Our Guests Like Friends - Fernando Calvo, Bohemia Suites Gran Canaria
This is part of my research series with Sojern on guest experience today. Download our special report here: Unlocking Revenue - How Hoteliers Build P…
2 years, 1 month ago
This Cowboy Crushed TripAdvisor (And Teaches Us How) - Russell True, White Stallion Ranch
This is part of my research series with Sojern on guest experience today. Download our special report here: Unlocking Revenue - How Hoteliers Build P…
2 years, 1 month ago
![How Upselling is Key To Delighting Guests And Making More Money - Josiah Mackenzie [Guest Experience Research Series]](https://storage.buzzsprout.com/fgkxj2ini2gedd8qb1dkavkebnip?.jpg)
How Upselling is Key To Delighting Guests And Making More Money - Josiah Mackenzie [Guest Experience Research Series]
This is part of my research series with Sojern on guest experience today. Download our special report here: Unlocking Revenue - How Hoteliers Build P…
2 years, 1 month ago
![The Guest Feedback Goldmine - Josiah Mackenzie [Guest Experience Research Series]](https://storage.buzzsprout.com/ktfezllqzkfloej5q9sp9ayucdpa?.jpg)
The Guest Feedback Goldmine - Josiah Mackenzie [Guest Experience Research Series]
This is part of my research series with Sojern on guest experience today. Download our special report here: Unlocking Revenue - How Hoteliers Build P…
2 years, 1 month ago
![Opportunities in Building Guest Relationships Today - Baskar Manivannan, Sojern [Sponsor Bonus]](https://storage.buzzsprout.com/alyhm2wpbai3bwcsr2e6upvwtj8w?.jpg)
Opportunities in Building Guest Relationships Today - Baskar Manivannan, Sojern [Sponsor Bonus]
In this episode, Baskar Manivannan, Vice President of Guest Experience Solutions at Sojern, shares insights on the challenges and opportunities hotel…
2 years, 1 month ago
![Why Guest Relationships Are The Key to Unlocking Revenue Today - Josiah Mackenzie [Guest Experience Research Series]](https://storage.buzzsprout.com/keno5f4uf388gj0ixtg9zls6bl7z?.jpg)
Why Guest Relationships Are The Key to Unlocking Revenue Today - Josiah Mackenzie [Guest Experience Research Series]
In this episode, I share some some context and insights from my recent research with Sojern on the state of guest experience in the hospitality indus…
2 years, 1 month ago
Announcement: Guest Experience & Relationship Building Research Series This Week
This week, we're going all-in to focus on guest experience and relationship building after I've concluded a few months of research on this topic with…
2 years, 1 month ago
How I Spend My Time (And What I Focus On) As A Hospitality Leader - Ernest Lee, citizenM
In this episode, Ernest Lee, Chief Commercial Officer of citizenM, shares insights on effective leadership in the hospitality industry and how to sta…
2 years, 1 month ago