Episode Details
Back to Episodes![How Upselling is Key To Delighting Guests And Making More Money - Josiah Mackenzie [Guest Experience Research Series]](https://storage.buzzsprout.com/fgkxj2ini2gedd8qb1dkavkebnip?.jpg)
How Upselling is Key To Delighting Guests And Making More Money - Josiah Mackenzie [Guest Experience Research Series]
Published 2 years ago
Description
This is part of my research series with Sojern on guest experience today. Download our special report here: Unlocking Revenue - How Hoteliers Build Profitable Guest Relationships
In this episode, I share what our research showed about upselling and its role in making guests happier - and boosting profits.
More resources:
- Why Guest Relationships Are The Key to Unlocking Revenue Today - Josiah Mackenzie
- Opportunities in Building Guest Relationships Today - Baskar Manivannan, Sojern
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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands