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How Forbes Service Energizers Focus Our Teams Each Morning - Robyn Pratt, The Phoenicia Malta
Robyn Pratt is the General Manager of The Phoenicia Malta, and in this episode, shares how her teams stay focused and motivated each day with Forbes …
1 year, 11 months ago
Engage, Don't Just Satisfy: A Blueprint for the "Service-Profit Cycle of Success" in Hospitality - Robyn Pratt, The Phoenicia Malta
Robyn Pratt is the General Manager of The Phoenicia Malta, and in this episode, she shares the "service-profit cycle of success" and why you shouldn'…
1 year, 11 months ago
Do We Really Need To Do This in Hotels? - Robyn Pratt, The Phoenicia Malta
Robyn Pratt is the General Manager of The Phoenicia Malta, and in this episode, shares what she's learned about creating value for guests - and strea…
1 year, 11 months ago
Starwood's Secret: How We Slashed Wait Times Using Six Sigma - Robyn Pratt, The Phoenicia Malta
Robyn Pratt is the General Manager of The Phoenicia Malta, and in this episode, she shares the process she used to tackle hard problems in hospitalit…
1 year, 11 months ago
How "Spiraling" Helped Me Accelerate My Hospitality Career - Robyn Pratt, The Phoenicia Malta
Robyn Pratt is the General Manager of The Phoenicia Malta, and in this episode, shares what she's learned about learning and leadership in her career…
1 year, 11 months ago
Why We Treat Our Guests Like Friends - Fernando Calvo, Bohemia Suites Gran Canaria
This is part of my research series with Sojern on guest experience today. Download our special report here: Unlocking Revenue - How Hoteliers Build P…
1 year, 11 months ago
This Cowboy Crushed TripAdvisor (And Teaches Us How) - Russell True, White Stallion Ranch
This is part of my research series with Sojern on guest experience today. Download our special report here: Unlocking Revenue - How Hoteliers Build P…
1 year, 11 months ago
![How Upselling is Key To Delighting Guests And Making More Money - Josiah Mackenzie [Guest Experience Research Series]](https://storage.buzzsprout.com/fgkxj2ini2gedd8qb1dkavkebnip?.jpg)
How Upselling is Key To Delighting Guests And Making More Money - Josiah Mackenzie [Guest Experience Research Series]
This is part of my research series with Sojern on guest experience today. Download our special report here: Unlocking Revenue - How Hoteliers Build P…
2 years ago
![The Guest Feedback Goldmine - Josiah Mackenzie [Guest Experience Research Series]](https://storage.buzzsprout.com/ktfezllqzkfloej5q9sp9ayucdpa?.jpg)
The Guest Feedback Goldmine - Josiah Mackenzie [Guest Experience Research Series]
This is part of my research series with Sojern on guest experience today. Download our special report here: Unlocking Revenue - How Hoteliers Build P…
2 years ago
![Opportunities in Building Guest Relationships Today - Baskar Manivannan, Sojern [Sponsor Bonus]](https://storage.buzzsprout.com/alyhm2wpbai3bwcsr2e6upvwtj8w?.jpg)
Opportunities in Building Guest Relationships Today - Baskar Manivannan, Sojern [Sponsor Bonus]
In this episode, Baskar Manivannan, Vice President of Guest Experience Solutions at Sojern, shares insights on the challenges and opportunities hotel…
2 years ago