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A Frenchman's Olympics Lessons for Hospitality - Martin Soler
In this episode, Martin Soler, a former hotel general manager who is now a fractional CMO for large travel tech companies and the co-founder of 10min…
2 years, 1 month ago
Delighting Guests: Easier Than Ever? (Bashar Wali, Practice Hospitality)
In this episode, Bashar Wali, founder and CEO of Practice Hospitality and This Assembly, shares his perspective on whether it is harder or easier tha…
2 years, 1 month ago
Post-Stay Engagement: The Most Untapped Opportunity in Hospitality? (Katharine Ames, The Indigo Road Hospitality Group)
In this episode, Katharine Ames, Chief Marketing Officer at the Indigo Road Hospitality Group, shares her insights on the opportunities for post-stay…
2 years, 1 month ago
![Secrets To Success with Restaurants I've Learned the Hard Way - Johann Moonesinghe, inKind [Sponsor Bonus]](https://storage.buzzsprout.com/3ux2lrpuhamsn2bh0adsprzg2dm8?.jpg)
Secrets To Success with Restaurants I've Learned the Hard Way - Johann Moonesinghe, inKind [Sponsor Bonus]
This episode is sponsored by inKind.
In this episode, Johann Moonesinghe, co-founder and CEO of inKind, shares how his company is empowering restaura…
2 years, 1 month ago
Where The Real AI Revolution Is Happening Now in Hospitality - Stuart Greif, Forbes Travel Guide
In this episode, Stuart Greif, Executive Vice President and Chief Strategy, Innovation, and Operating Officer at Forbes Travel Guide, shares his pers…
2 years, 1 month ago
AI's Impact On Our Business - Ernest Lee, citizenM
In this episode, Ernest Lee, Chief Commercial Officer at citizenM, shares how he sees AI impacting hospitality (and his business) in the years ahead …
2 years, 1 month ago
What Personalized Luxury Looks Like For Us Now - Robyn Pratt, The Phoenicia Malta
Robyn Pratt is the General Manager of The Phoenicia Malta, and in this episode, shares what excellence in luxury hospitality looks like at her iconic…
2 years, 1 month ago
How Forbes Service Energizers Focus Our Teams Each Morning - Robyn Pratt, The Phoenicia Malta
Robyn Pratt is the General Manager of The Phoenicia Malta, and in this episode, shares how her teams stay focused and motivated each day with Forbes …
2 years, 1 month ago
Engage, Don't Just Satisfy: A Blueprint for the "Service-Profit Cycle of Success" in Hospitality - Robyn Pratt, The Phoenicia Malta
Robyn Pratt is the General Manager of The Phoenicia Malta, and in this episode, she shares the "service-profit cycle of success" and why you shouldn'…
2 years, 1 month ago
Do We Really Need To Do This in Hotels? - Robyn Pratt, The Phoenicia Malta
Robyn Pratt is the General Manager of The Phoenicia Malta, and in this episode, shares what she's learned about creating value for guests - and strea…
2 years, 1 month ago