Podcast Episodes
Back to Search![Why Guest Relationships Are The Key to Unlocking Revenue Today - Josiah Mackenzie [Guest Experience Research Series]](https://storage.buzzsprout.com/keno5f4uf388gj0ixtg9zls6bl7z?.jpg)
Why Guest Relationships Are The Key to Unlocking Revenue Today - Josiah Mackenzie [Guest Experience Research Series]
In this episode, I share some some context and insights from my recent research with Sojern on the state of guest experience in the hospitality indus…
2 years ago
Announcement: Guest Experience & Relationship Building Research Series This Week
This week, we're going all-in to focus on guest experience and relationship building after I've concluded a few months of research on this topic with…
2 years ago
How I Spend My Time (And What I Focus On) As A Hospitality Leader - Ernest Lee, citizenM
In this episode, Ernest Lee, Chief Commercial Officer of citizenM, shares insights on effective leadership in the hospitality industry and how to sta…
2 years ago
How Robert De Niro in "Casino" Influenced My Career in Hospitality - Ernest Lee, citizenM
In this episode, Ernest Lee, Chief Commercial Officer of citizenM, shares how he got started in hospitality and the valuable lessons he learned along…
2 years ago
48 Years of Hospitality Wisdom - Jose Cervano, InterContinental Mark Hopkins San Francisco
In this episode, Jose Cervano, a server at the Top of the Mark bar in the InterContinental Mark Hopkins San Francisco, shares his journey in hospital…
2 years ago
The Two Chemicals Behind The Best Hospitality Experiences - Samantha Hardcastle
In this episode, Samantha Hardcastle, Founder & Creative Director at The Storied Experience, shares insights learned from Paul Zak on how neuroscienc…
2 years ago
These Slovenian River Guides Showed Me "Experience" Doesn't Have to Cost Anything - Samantha Hardcastle
In this episode, Samantha Hardcastle, Founder & Creative Director at The Storied Experience, shares insights on how experiential hospitality can be e…
2 years ago
Sustainable Hospitality: Real Steps, Real Impact - Christian de Boer, Jaya House Hotels
In this episode, Christian de Boer, Managing Director of Jaya House Hotels, shares his innovative approach to sustainability in the hospitality indus…
2 years ago
Does TripAdvisor Still Matter for Hotels in 2024? (Reputation Management Masterclass) - Christian de Boer, Jaya House Hotels
In this episode, Christian de Boer, Managing Director of Jaya House Hotels, shares his insights on the importance of TripAdvisor and other review pla…
2 years ago
This Is What Being Radically Guest-Focused Looks Like - Christian de Boer, Jaya House Hotels
In this episode, Christian de Boer, Managing Director of Jaya House Hotels, shares how he rethought everything to create and provide a radically gues…
2 years ago