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How Robert De Niro in "Casino" Influenced My Career in Hospitality - Ernest Lee, citizenM
In this episode, Ernest Lee, Chief Commercial Officer of citizenM, shares how he got started in hospitality and the valuable lessons he learned along…
2 years, 1 month ago
48 Years of Hospitality Wisdom - Jose Cervano, InterContinental Mark Hopkins San Francisco
In this episode, Jose Cervano, a server at the Top of the Mark bar in the InterContinental Mark Hopkins San Francisco, shares his journey in hospital…
2 years, 1 month ago
The Two Chemicals Behind The Best Hospitality Experiences - Samantha Hardcastle
In this episode, Samantha Hardcastle, Founder & Creative Director at The Storied Experience, shares insights learned from Paul Zak on how neuroscienc…
2 years, 1 month ago
These Slovenian River Guides Showed Me "Experience" Doesn't Have to Cost Anything - Samantha Hardcastle
In this episode, Samantha Hardcastle, Founder & Creative Director at The Storied Experience, shares insights on how experiential hospitality can be e…
2 years, 1 month ago
Sustainable Hospitality: Real Steps, Real Impact - Christian de Boer, Jaya House Hotels
In this episode, Christian de Boer, Managing Director of Jaya House Hotels, shares his innovative approach to sustainability in the hospitality indus…
2 years, 2 months ago
Does TripAdvisor Still Matter for Hotels in 2024? (Reputation Management Masterclass) - Christian de Boer, Jaya House Hotels
In this episode, Christian de Boer, Managing Director of Jaya House Hotels, shares his insights on the importance of TripAdvisor and other review pla…
2 years, 2 months ago
This Is What Being Radically Guest-Focused Looks Like - Christian de Boer, Jaya House Hotels
In this episode, Christian de Boer, Managing Director of Jaya House Hotels, shares how he rethought everything to create and provide a radically gues…
2 years, 2 months ago
How To Create A Resume and Cover Letter That Stands Out in Hospitality - Ashley Godfrey
In this episode, Ashley Godfrey, a professor at the Escoffier School of Culinary Arts, shares her insights on crafting effective resumes and cover le…
2 years, 2 months ago
How to "Manage Up" to Your Boss in Hospitality - Rob Paterson
In this episode, Rob Paterson shares how to "manage up" to your boss, which is especially tricky in a hospitality environment.
A few more resources:…
2 years, 2 months ago
Training Leaders for Success in Hospitality - Rob Paterson
In this episode, Rob Paterson shares insights on the importance of leadership training in the hospitality industry and how to develop leaders effecti…
2 years, 2 months ago