Episode Details

In this episode, I share some some context and insights from my recent research with Sojern on the state of guest experience in the hospitality industry and how it impacts financial performance.

Download the research report here:
Unlocking Revenue: How Hoteliers Build Profitable Guest Relationships

Episodes referenced:

• This "Quiet" Role Manages Hotel Managers, And Here's What They're Seeing Now - Sarah Gulla and Justin Epps, Hospitality Asset Managers Association
• How The World's Best Hotels Deliver Exceptional Service - Ryan Mann, McKinsey & Company
• How To Stand Out And Succeed: What I've Learned About Hotel Brands And What I See Happening Now - Professor Chekitan Dev, Cornell University

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands