Episode Details

In this episode, Ernest Lee, Chief Commercial Officer of citizenM, shares insights on effective leadership in the hospitality industry and how to stay energized in a demanding environment. Listen now to learn about:

• The multifaceted role of leaders, including "flying, fixing, and fueling the plane."
• The importance of hiring the right people to empower teams and create an operating framework.
• Strategies for optimizing and growing a business by identifying roadblocks and solving problems.
• The mindset required to run a hotel business.

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands