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AI Isn't the Hero, Here's the Service Model That Works for Advisors
Season 32 Episode 2
AI isn't here to replace service advisors, it's here to protect what they do best.
In this episode of Dealer Talk with Jen Suzuki, Jen speaks directl…
8 months ago
What Actually Works in BDC | AI Best Practices From #2 Kia Store BDC Director
Season 32 Episode 1
In this episode of Dealer Talk with Jen Suzuki, I sit down with Jessica Colan, who leads one of the biggest BDC departments in the country and works …
8 months, 1 week ago
Rey: Learn This DMS AI Assistant Dealers Have Been Waiting For!
Season 31 Episode 10
This episode is all about the kind of AI dealers actually need not another shiny chatbot, but a real assistant built inside the DMS and grounded in r…
8 months, 1 week ago
Revive Dead Leads with Kerri Wise, Lotlinx + $148k Giveaway 😲 Coming Up Next Week!
Season 31 Episode 9
In this episode of Dealer Talk with Jen Suzuki, I sit down with Kerri Wise, Chief Marketing Officer at LotLinx, to unpack one of the biggest problems…
8 months, 1 week ago
Questions Investors Ask That Dealers Should Be Asking Too with CEO, Keith Style from Presidio Group
Season 31 Episode 8
Today we're bringing a new angle to Dealer Talk with Jen Suzuki Podcast!
The capital side of dealer tech. I'm joined by Keith Style from Presidio, an…
8 months, 2 weeks ago
The Silent Profit Leak Hiding on Every RO...Discounts. Let's STOP it Right Now!
Season 31 Episode 7
Every time a service advisor discounts too fast, something bigger than money is lost — credibility.
In this episode of Dealer Talk with Jen Suzuki, J…
8 months, 2 weeks ago
Behind the Voice AI Curtain: A CTO Explains What Dealers Should Actually Ask
Season 31 Episode 6
We've never had a CTO on Dealer Talk with Jen Suzuki! So we went full behind-the-scenes with Kelvin Pho, CTO & Co-Founder @ Mia Labs!
Kelvin pulls b…
8 months, 3 weeks ago
Smarter Inventory Decisions with LotGPT Explained by Lance Schafer
Season 31 Episode 5
Meet Lot GPT: Dealer AI, Done Right
Ever wonder what happens when automotive tech veterans build an AI just for dealers? Meet Lance Schafer, GM of P…
9 months, 2 weeks ago
Built in the Dealership: The Real Story Behind MyKaarma with Ujj Nath,Co-Founder
Season 31 Episode 4
Ujj Nath, Co-Founder & CEO of MyKaarma walks us through the messy, glorious work of building dealer software. The late nights, the dealer-floor immer…
9 months, 2 weeks ago
From Working at Enterprise to AI Pioneer: Nick Cossette on Revolutionizing Auto Sales & Service!
Season 31 Episode 3
Get inspired by Nick Cossette, co-founder and Head of Growth & Operations at Matador AI, as he shares his journey from working at Enterprise Rent-a-C…
9 months, 3 weeks ago