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Ep. 7 Real MPIs, Real Practice, Real Results: Boost Approvals with Hands-On Training
Season 29 Episode 3
Learning concepts is only half the battle — the real skill comes from practice. In this episode of Dealer Talk with Jen Suzuki, I share an interactiv…
11 months, 4 weeks ago
Ep. 6 Stop the Tech Talk: Why Analogies Win Service Approvals
Season 29 Episode 2
Specs, millimeters, torque, hydraulic pressure… customers check out FAST when advisors go "full tech mode." That's where analogies change the game.
I…
1 year ago
Ep. 5 The #1 Takeaway from My Service Classes: J-R-R Explained
Season 29 Episode 1
Most customers don't wake up excited to buy brake pads or a cabin filter. That's where YOU come in.
In this episode of Dealer Talk with Jen Suzuki, I…
1 year ago
Ep 4 Why Unclear Expectations Kill CSI (and How to Fix It)
Season 28 Episode 10
You can be the friendliest advisor in the world, but if a customer thinks their car will be ready in two hours and it takes six… you're the bad guy.
…1 year ago
Reshaping Dealership Marketing: Social Media, Boosting, Branding, AI and Bots
Season 28 Episode 9
Social media and AI are no longer side projects for dealerships—they're the engines driving connection, branding, and sales growth. In this episode o…
1 year ago
Ep. 3 Don't Sleep on the Walkaround: The Service Drive Trust Builder!
Season 28 Episode 8
Most advisors treat the walkaround like it's optional. It's not.
In this episode of Dealer Talk with Jen Suzuki, I'm breaking down why the walkaround…
1 year ago
Jay Vijayan, Founder & CEO of Tekion on Risk, Innovation, Disruption and Building the Future of Automotive
Season 28 Episode 7
In this episode of Dealer Talk with Jen Suzuki, we sit down with Jay Vijayan, visionary founder and CEO of Tekion, to explore his transformative jour…
1 year ago
Ep. 2: Why Your Greeting Sets the Tone for Approvals (and Paychecks)
Season 28 Episode 6
First impressions are money in the service drive. In this episode of Dealer Talk with Jen Suzuki, we dig into the relational greeting — the differenc…
1 year ago
Service Team Series Ep.1: The Secret to More Approvals
Season 28 Episode 5
This one's for the service team (but sales, you should listen too—because everybody's in sales).
In this kickoff to my new Service Team Series on Dea…
1 year ago
Driving Relationships and Embracing Change: A Conversation with Ryan Rohrman, CEO Rohrman Automotive Group
Season 28 Episode 4
In this episode of Dealer Talk with Jen Suzuki, I've got Ryan Rohrman, CEO of Rohrman Automotive, to explore the intersection of legacy, leadership, …
1 year, 1 month ago