Podcast Episodes
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17 Dealerships and Still Hungry: Inside Michael Brown's Leadership on Building Empire Automotive Group
Season 38 Episode 2
Michael's operation has grown to 17 dealerships, but what stood out to me in this conversation wasn't the size of Empire Automotive Group. It was how…
1 day, 17 hours ago
Just Google Us Book: Jay Mealey, Top Dealer on Trust, Leadership, and the Next AI Revolution
Season 38 Episode 1
What does it take to build a dealership confident enough to tell customers, "Just Google Us"?
Jen Suzuki sits down with longtime client and friend Ja…
5 days, 8 hours ago
Before You Call That Internet Lead… Take 60 Seconds
Season 37 Episode 10
What if the best thing you could do when an internet lead comes in is NOT immediately pick up the phone?
Give me 60 seconds.
In this episode of Deale…
1 week, 1 day ago
The Service Drive Problem Your Team Could Have Caught 3 Days Ago
Season 37 Episode 9
What if the biggest service problems your dealership faces aren't happening when the customer arrives?
What if they started days earlier?
In this epi…
2 weeks ago
The First 90 Seconds: What GM's & Service Managers Should Be Coaching
Season 37 Episode 8
What if one of the biggest opportunities to improve CSI, service retention and work approvals happens before the MPI is even completed?
In this episo…
2 weeks, 1 day ago
Stop Calling Internet Leads Before You Do This
Season 37 Episode 7
What if the biggest mistake with an internet lead happens before you even say hello?
In this episode of Dealer Talk with Jen Suzuki, I'm breaking dow…
3 weeks ago
Would Your Customers Wait Until You're Back?
Season 37 Episode 6
What makes a customer call the dealership and ask for YOU?
It's usually not one incredible service visit. It's the little moments that stack up over …
3 weeks, 2 days ago
Customers Don't Buy When They're Convinced. They Buy When They're Confident.
Season 37 Episode 5
Customers don't buy when they've been convinced. They buy when they feel confident.
After listening to thousands of dealership calls, Jen Suzuki has …
4 weeks ago
She Mortgaged Her House to Buy a Dealership. Here's What Ivette Built.
Season 37 Episode 4
What does it take to keep growing when automotive retail is becoming more complex not less?
Ivette Dominguez Drawe began her career selling BMWs. Whe…
1 month ago
Customers Liked You. So Why Didn't They Show Up?
Season 37 Episode 3
Have you ever finished a conversation with an internet future buyer and thought, "That went really well" only to never hear from the customer again?
…1 month ago