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She Built One of the Best Service BDC Teams I've Ever Seen
She Built One of the Best Service BDC Teams I've Ever Seen

Season 36 Episode 2

When people think about a Service BDC, they usually picture someone answering phones and setting appointments.

Emma Cole saw something completely dif…

2 months, 2 weeks ago

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Inside Dealer 20 Groups: What Top Operators Are Talking About Right Now
Inside Dealer 20 Groups: What Top Operators Are Talking About Right Now

Season 36 Episode 1

Everybody wants to know what the best dealerships are doing differently.

So I went straight to someone who sees them every day.

In this episode, I sa…

2 months, 3 weeks ago

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Inside Matador AI: What the Fastest-Growing Dealers Are Doing Differently
Inside Matador AI: What the Fastest-Growing Dealers Are Doing Differently

Season 35 Episode 10

AI is everywhere right now.

But here's the question that really matters...

Why are some dealerships getting great results while others are frustrated…

2 months, 3 weeks ago

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Nobody Ever Showed Me The Way. That's Why I've Dedicated My Career To Helping Others Find Theirs.
Nobody Ever Showed Me The Way. That's Why I've Dedicated My Career To Helping Others Find Theirs.

Season 35 Episode 9

People hear me teaching every week. They see the energy, the passion, the coaching, and now AI innovation. But they don't always know where it came f…

2 months, 4 weeks ago

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The Hard Truth About Leading Dealerships Today with John Inman, CEO McCurley Dealerships
The Hard Truth About Leading Dealerships Today with John Inman, CEO McCurley Dealerships

Season 35 Episode 8

For nearly 30 years, John Inman, CEO McCurley Dealerships has helped lead one of the Pacific Northwest's most respected dealership groups. But this c…

3 months ago

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Logic Explains. Emotion Closes! Sell More with Me!
Logic Explains. Emotion Closes! Sell More with Me!

Season 35 Episode 7

The best salespeople don't win because they know the most features. They win because they understand people.

In this episode of Dealer Talk with Jen …

3 months ago

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Why AI Infrastructure Matters to Your Dealership
Why AI Infrastructure Matters to Your Dealership

Season 35 Episode 6

What do AI data centers have to do with leadership in car dealerships?

A lot more than most people realize.

In this thought-provoking episode of Deal…

3 months, 2 weeks ago

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The Next Great Dealership Skill: Leading Through AI Change with NUMA AI Founder
The Next Great Dealership Skill: Leading Through AI Change with NUMA AI Founder

Season 35 Episode 5

Most AI conversations focus on the technology. This one focuses on the people building it.

In this episode of Dealer Talk with Jen Suzuki, I sit down…

3 months, 3 weeks ago

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People Create the Experience | Leadership POV from Asbury's CEO, Dan Clara
People Create the Experience | Leadership POV from Asbury's CEO, Dan Clara

Season 35 Episode 4

The companies that win at scale don't become more corporate. They become more human. 

Leadership isn't about having all the answers. It's about creat…

3 months, 4 weeks ago

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Stop Paying Your Customer's Repair Bill!  Financing First. Discounting Last.
Stop Paying Your Customer's Repair Bill! Financing First. Discounting Last.

Season 35 Episode 3

This is a very simple strategy that is overlooked all the time! You will mprove your ELR at same time.

If you're discounting before offering financin…

4 months ago

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