Podcast Episodes
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Setting Appointments Is Easy. Getting Them to Show Is the Skill.
Season 35 Episode 2
If you're in automotive sales and you're celebrating appointment counts, we need to have a conversation.
Because appointments don't pay you. Customer…
4 months ago
Speed is the New Gross | The Fastest Rep with the Best Conversation Wins
Season 35 Episode 1
In this high-energy episode of Dealer Talk with Jen Suzuki, Jen Suzuki gets brutally honest about one of the biggest mistakes happening inside dealer…
4 months, 1 week ago
What Leaders Are Missing About AI Resistance in Dealerships
Season 34 Episode 10
What happens when AI enters a dealership… and your employees emotionally resist it?
In this powerful episode of Dealer Talk with Jen Suzuki, Jen dive…
4 months, 2 weeks ago
AI Explained for Dealership Leaders (Without the Tech Talk)
Season 34 Episode 9
Jen Suzuki breaks down AI in the most real-world, non-Silicon-Valley way possible. No tech jargon. No robot talk. Just honest insight from someone wh…
4 months, 2 weeks ago
From Technician to COO: Mitch Kudler's Playbook for Fixed Ops Growth
Season 34 Episode 8
If you're leading a service department or responsible for fixed ops performance, this is one of those conversations you don't skip.
In this episode, …
4 months, 3 weeks ago
Clean Notes. Faster Approvals. Bigger Paychecks. | Bad Notes Cost Money, Here's How to Fix It Fast!
Season 34 Episode 7
If your write-up is weak… your paycheck is leaking. Period.
In this episode, I'm going straight at one of the most overlooked, but most expensive bre…
5 months ago
Competitors on Paper, Teammates in Reality: Jen Suzuki & David Kain Get Real
Season 34 Episode 6
If you've been in automotive for any amount of time, you already know the name David Kain and in this episode, we're going way beyond the highlight r…
5 months ago
ASOTU CON 2026 | Stop Sitting Through Conferences. Start Participating.
Season 34 Episode 5
In this episode, I sit down with Paul Daly, co-founder of ASOTU (alongside Kyle Mountsier), and let me just say… this conversation is fun, real and r…
5 months, 1 week ago
The Deal You Missed Wasn't the Lead… It Was the Follow-Up
Season 34 Episode 4
Dealers still ask me all the time, "Jen… what leads are the best?"
And I always give the same answer… the ones already sitting in your database.
In t…
5 months, 1 week ago
The Biggest Mistake Salespeople Make on Every Call!
Season 34 Episode 3
Sales teams… this is the moment where deals are won or lost and most don't even realize it.
In this episode of Dealer Talk with Jen Suzuki, Jen break…
5 months, 2 weeks ago