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How Brandon Hardison Is Solving the Technician Shortage at Jim Ellis Automotive Group
Season 34 Episode 2
In this episode of Dealer Talk with Jen Suzuki, Brandon Hardison, Executive Leader of Jim Ellis Automotive Group shares a powerful, real-world bluepr…
5 months, 2 weeks ago
The Retention Mindset That Changes Everything
Season 34
In this episode of Dealer Talk with Jen Suzuki, we shift the focus to where real dealership growth actually happens, the service lane. This is a stra…
5 months, 3 weeks ago
LotGPT vs ChatGPT: The Inventory Game Just Changed!
Season 33 Episode 10
In this episode of Dealer Talk with Jen Suzuki, I sit down with Randy Kobat from LotLinx to break down one of the biggest shifts happening in dealers…
5 months, 3 weeks ago
The #1 Communication Mistake Killing Your MPI Approval Rate
Season 33 Episode 9
In this episode of Dealer Talk with Jen Suzuki, we're getting real about one of the most important numbers in your service department, the MPI approv…
5 months, 4 weeks ago
The AI Best Practices That's Driving Real Appointments and Sales with AI Dealership Pro!
Season 33 Episode 8
If your store is using AI, or thinking about it, this episode will challenge how you think about process, accountability, and what it really takes to…
6 months ago
The Quiet Multiplier of Service Advisor Income
Season 33 Episode 7
What if you could make more money every day without writing one extra car?
In this episode of Dealer Talk with Jen Suzuki, I break down a metric many…
6 months, 1 week ago
Efficiency vs Productivity in the Service Shop
Season 33 Episode 6
If technicians are standing around waiting for approvals, the problem might not be staffing, it might be process.
In this episode of Dealer Talk with…
6 months, 1 week ago
The Math Behind Service Department Capacity
Season 33 Episode 5
If every day in the service lane feels chaotic, the problem might not be effort, it might be capacity.
In this episode of Dealer Talk with Jen Suzuki…
6 months, 2 weeks ago
Why Some Service Advisors Make More Money Than Others - Gross Per RO Explained
Season 33 Episode 4
If you're exhausted at the end of the day but your paycheck doesn't reflect the effort, this episode explains exactly why.
In this episode of Dealer …
6 months, 2 weeks ago
You're Paying for the Calls, Here's a GSM Blueprint Using CallRevu to Turn Them Into ROI
Season 33 Episode 3
Managers… this one is for you.
I sat down with Jimmy Vargas, GSM at Paradise Chevrolet and this isn't just a conversation… this is someone I'm active…
6 months, 2 weeks ago