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You're Paying for the Calls, Here's a GSM Blueprint Using CallRevu to Turn Them Into ROI
Season 33 Episode 3
Managers… this one is for you.
I sat down with Jimmy Vargas, GSM at Paradise Chevrolet and this isn't just a conversation… this is someone I'm active…
6 months, 2 weeks ago
AI Is Reinventing Dealership Commercials (With a Two-Time Emmy Award-Winning Director)
Season 33 Episode 2
Dealership advertising is entering a completely new era and AI is at the center of it.
In this episode of Dealer Talk with Jen Suzuki, Jen sits down …
6 months, 3 weeks ago
"The Technician Is the Revenue Engine", says Joe Minns, Corporate Fixed Op's Director. Hear Why Service Leaders Must Protect Their Time. with
Season 33 Episode 1
Flat rate has been debated for decades in service departments, but what if the real issue isn't the pay structure at all?
In this episode of Dealer T…
6 months, 3 weeks ago
Personalization on That Next Level! AI Images in Sales Follow-Up
Season 32 Episode 10
There's a lot of communication flying out of dealerships every single day and text messaging is often the fastest way to reach a customer. But if you…
6 months, 3 weeks ago
Leaders Go First: Teaching AI Inside the Dealership
Season 32 Episode 9
AI isn't something managers can delegate. It's something they have to demonstrate.
In this episode, Jen talks about one of the biggest leadership shi…
7 months ago
The Most Underrated Follow-Up in the Dealership: 20 Seconds of Video
Season 32 Episode 8
20 seconds.
That's all it takes to separate average dealerships from memorable ones.
Customers don't remember your CRM.
They don't remember your proc…
7 months ago
How to Teach a New Technique to Your Team and See Immediate Execution
Season 32 Episode 7
Great ideas don't fail in dealerships because they're bad.
They fail because no one installs the behavior fast enough.
In this episode of Dealer Talk…
7 months, 1 week ago
The First 5 Minutes That Control Your Customers Entire Service Visit
Season 32 Episode 6
The first five minutes of a service visit can make or break everything that follows.
In this episode of Dealer Talk with Jen Suzuki, Jen dives into o…
7 months, 2 weeks ago
ELR Isn't Accounting, It's Leadership!
Season 32 Episode 5
If your service managers and advisors can't explain Effective Labor Rate in one sentence, money is leaking out of your shop every single day.
In this…
7 months, 2 weeks ago
Staying Relevant with Dealer/GM Fred Emich | AI, Texting, and the Phone Call Debate: What Still Wins in 2026
Season 32 Episode 4
This one was different, we recorded an in-person (we are both within minutes of each other in CO!) episode in a studio (yes, the kind rappers use 😄)…
7 months, 3 weeks ago