Podcast Episodes
Back to SearchThe Counterbalanced Barista
When it comes how we divide our attention and energy we can tend to skew to one side or another. This leaves us with too much focus on one area and n…
6 years, 10 months ago
175 : How to Keep your Cool : A Fridge, Cooler, and Ice Machine Masterclass w/ Luke Peterson of The Maintenance Department!
When the fridge goes down, the ice machine is not making ice, and the display case is making weird sounds...it's time to call a tech ASAP! Well that …
6 years, 10 months ago
I've Got Your (bar) Back
Bar backing is one of the most important roles in the cafe. Either as a dedicated position or as a set of responsibilities shared, when it is embrace…
6 years, 10 months ago
174 : Saying Yes to Business Opportunities w/ Kyle Wells of Torpedo Coffee & Close Quarters
How do you decide which opportunity for expansion is good and which one is not for you? If you are in business you will get offers to open a location…
6 years, 10 months ago
Your Customer's Relational Baggage
Customers impression of your business is going to be filtered through the lens of their past experiences in coffee. Unfortunately that is too often …
6 years, 11 months ago
173 : 5 Areas of Focus for Retailers
To be successful in retail coffee today you need to be able to give your time and attention to the things that will truly make a difference. The stan…
6 years, 11 months ago
Your Peers are not your Customers
It is easy to be so focused on comparing yourself and your business to what you see in the industry that you end up ignoring your customers and the c…
6 years, 11 months ago
172 : Why Tracking Performance is a Must!
This is absolutely critical! One of cornerstones of running a coffee bar is the ability to stay in tune with the performance of the people that work …
6 years, 11 months ago
171 : Founder Friday w/ Matt Chitharanjan and Namrata Asthana of Blue Tokai Coffee Roasters in India
The Indian specialty coffee market is growing by leaps and bounds. Today's guests Matt Chitharanjan and Namrata Asthana and their company, Blue Tokai…
6 years, 11 months ago
Fear or Inspiration?
Which one best describes how staff react to your presence in the cafe? The problem is that, no matter what, management will always be seen in a diffe…
6 years, 11 months ago