Podcast Episodes
Back to SearchThe Broken Chair
Caring for staff is one of the main functions of leadership. Unfortunately, the reality experienced by baristas the world over is that of a dysfuncti…
6 years, 10 months ago
162 : Discussing "Baristastainability" w/ Jenna Gotthelf of Counter Culture Coffee
The sustainability of the barista profession is a subject that needs to be talked about more. Trouble is that we have accepted that the kind of turn-…
6 years, 10 months ago
161 : Founder Friday Drive-Thru Edition! w/ Jasmine Diedrich Wilson of Diedrich Espresso, Everette, WA
Drive-Thru coffee stands play a huge part in spreading the good word of specialty coffee. The convenience they offer makes both consuming coffee and …
6 years, 10 months ago
Differentiation Takes Time!
As your competition increases, standing out becomes more of a struggle. We chase ways to be unique and often we grab hold of trends, products, and co…
6 years, 11 months ago
160 : The Smart Way to Approach Money w/ Jill Schlesinger
Managing money can be super stressful. This is especially true when you own and operate a coffee shop, the margins are thin, and there seems to be mo…
6 years, 11 months ago
Customer Experience - vs - Coffee Quality
Coffee is too cheap, and we all want customers to pay more for specialty coffee. How can we more effectively shift customers over to paying more, is …
6 years, 11 months ago
159 : Unconscious Bias w/ Lauren Lathrop of Mill City Roasters
What we think and how we act are inextricably linked. In the world of hospitality how our views and assumption about others influences everything for…
6 years, 11 months ago
Self-Betrayal and the Art of Action
Everyday we have the opportunity to act on thoughts we have that would benefit others and never follow through. There is a whole world of encourageme…
6 years, 11 months ago
158 : A Managment Masterclass w/ Jon Felix Lund, VP of Operations for Coava Coffee Roasters
Being a manager in coffee ain't easy. There is no end to the number of different issues vying for your attention on any given day and it can seem lik…
6 years, 11 months ago
Would You Hire You?
Sometimes we can give ourselves a pass when it comes to being the type of professional that we want employees to be. Practicing self-awareness is tri…
6 years, 11 months ago