Podcast Episodes
Back to Search168 : Getting the Best From Your Coffee w/ Pete Licata
Dialing in your coffee can be hit or miss. There are so many factors to consider for the extremely large variety of coffees we are tasked with brewin…
6 years, 9 months ago
Familiar Apathy
When a customer comes into our bar they expect that they will be taken care of and the best cafes strive to get the details of the guests visit right…
6 years, 9 months ago
167 : Handing off the Shift : 4 Tips to Avoid Chaos
The most confusing moments in the day are when the shifts switch. People finishing tasks, gathering items to leave, and others coming in tying to get…
6 years, 9 months ago
166 : Founder Friday! (Special Curated Edition) : Four Awesome Perspectives on Caring for Staff from past Founder Friday Episodes
From the Founder Friday vault we are diving into the subject of how to care for your staff, staff culture, and setting up yourself and your people fo…
6 years, 10 months ago
When You're "Losing it"
Sometimes it seems like everything is crashing down around you. You break a cup, your co-workers are annoying you, customers are frustrating, you're …
6 years, 10 months ago
165: The Art of Deep Listening w/ Oscar Trimboli
When we listen, we tend to stay on the surface of what is being said but rarely ever venture into the deeper meaning of what is being communicated. T…
6 years, 10 months ago
"I'm Sorry"
This phrase is rarely heard in the cafe, especially not from leaders. Too many shop cultures are void of genuine and humble apologies as those with a…
6 years, 10 months ago
164 : Six Tips for Cooler Cold Brew w/ The Cold Brew Chick, Rachel Dillon
For so many people cold brew is the first step into the world of specialty coffee. In order to truly serve our customers well we need to make sure th…
6 years, 10 months ago
Exceptions to the Rule : Toxic Traditions
Huge problems come up for staff and customers when we are not on top of the may unique situations that spring up on the bar. In spite of trying to be…
6 years, 10 months ago
163 : Lessons from Crush the Rush w/ Josh Littlefield
There is no better feeling than when the cafe gets busy, the pressure is on, and you and your fellow baristas dig deep, communicate well, get orders …
6 years, 10 months ago