Podcast Episodes
Back to SearchSource vs Supplement
Ignore your baristas, but listen to podcasters. Ignore your staff, but listen to authors. It is too easy for us to immediately turn to outside resour…
6 years, 8 months ago
186 : Interviews from Coffee Fest PNW, Tacoma, WA
Growing and learning from the experiences of others is what this show is all about. A lot of growth and learning happened this past weekend in Tacoma…
6 years, 8 months ago
Being the Point of Clarity
Managers are looked to all day long as agents of clarity. Questions are a constant and this aspect of management is core to being able to drive resul…
6 years, 8 months ago
185 : Exploring the La Marzocco Cafe w/ Amy Hattemer and Carolyn Reddy
One of the world's most compelling cafes is also run by one of the world most iconic and trusted espresso machine companies. Located in the lobby of …
6 years, 8 months ago
Build it for the Business, not the Person
Creating a new role in a coffee shop is often done when we face the prospect of losing on of our key staff members. We scramble and promise the world…
6 years, 8 months ago
184 : Making Great Business Decisions w/ Dave Stachowiak
Running a successful business is all about the quality of your decisions. Whether large or small, each one plays a part in shaping the company and ei…
6 years, 9 months ago
Blood Sucking Bosses!
This is a truly scary reality that so many cafe employees have had to deal with. Symptoms of getting bit by these bosses looks like overloaded schedu…
6 years, 9 months ago
183 : Exploring Diversity w/ Phyllis Johnson
Creating a coffee bar and working in retail all boils down to practicing hospitality. We want to practice this on behalf of our guests and our staff …
6 years, 9 months ago
182 : Founder Friday! W/ Alec Tod of Indie Coffee Roasters, Indianapolis, IN
Today we are talking about scaling and transitions with the founder of Indie Coffee Roasters, Alec Tod!
Founded in 2013 with a home roaster on his b…
6 years, 9 months ago
The Customer Service Pro is not Always Right
Sometimes we can overestimate how bad the customer is and in the process make ourselves out to be so very righteous. It is a reality in every bar I h…
6 years, 9 months ago