Podcast Episodes
Back to SearchYour Customer's Relational Baggage
Customers impression of your business is going to be filtered through the lens of their past experiences in coffee. Unfortunately that is too often …
6 years, 8 months ago
173 : 5 Areas of Focus for Retailers
To be successful in retail coffee today you need to be able to give your time and attention to the things that will truly make a difference. The stan…
6 years, 8 months ago
Your Peers are not your Customers
It is easy to be so focused on comparing yourself and your business to what you see in the industry that you end up ignoring your customers and the c…
6 years, 8 months ago
172 : Why Tracking Performance is a Must!
This is absolutely critical! One of cornerstones of running a coffee bar is the ability to stay in tune with the performance of the people that work …
6 years, 9 months ago
171 : Founder Friday w/ Matt Chitharanjan and Namrata Asthana of Blue Tokai Coffee Roasters in India
The Indian specialty coffee market is growing by leaps and bounds. Today's guests Matt Chitharanjan and Namrata Asthana and their company, Blue Tokai…
6 years, 9 months ago
Fear or Inspiration?
Which one best describes how staff react to your presence in the cafe? The problem is that, no matter what, management will always be seen in a diffe…
6 years, 9 months ago
170 : Why your Inventory Counts w/ Albert Amar and Pierre-Francois Rio of SwiftCount
What you have on your shelf is of the utmost importance. Tracking it and evaluating its performance is key to being able to make good decisions that …
6 years, 9 months ago
Selfish Self-Awareness
Being self-aware is over-rated. Why? Because without action following it up, self-awareness becomes useless and quickly creates a situation where we …
6 years, 9 months ago
169 : Designing the Guest Experience w/ Dr. Lisa Waxman
The design of your shop communicates the level of care you have for your customer and the community. Crafting the details of your space to evoke a se…
6 years, 9 months ago
The Currency of Urgency
We communicate either care or apathy depending on how we conduct ourselves on the bar. The way we expertly handle all the work necessary to provide a…
6 years, 9 months ago