Podcast Episodes

Build it for the Business, not the Person

Creating a new role in a coffee shop is often done when we face the prospect of losing on of our key staff members. We scramble and promise the world…

6 years, 6 months ago

184 : Making Great Business Decisions w/ Dave Stachowiak

Running a successful business is all about the quality of your decisions. Whether large or small, each one plays a part in shaping the company and ei…

6 years, 6 months ago

Blood Sucking Bosses!

This is a truly scary reality that so many cafe employees have had to deal with. Symptoms of getting bit by these bosses looks like overloaded schedu…

6 years, 6 months ago

183 : Exploring Diversity w/ Phyllis Johnson

Creating a coffee bar and working in retail all boils down to practicing hospitality. We want to practice this on behalf of our guests and our staff …

6 years, 6 months ago

182 : Founder Friday! W/ Alec Tod of Indie Coffee Roasters, Indianapolis, IN

Today we are talking about scaling and transitions with the founder of Indie Coffee Roasters, Alec Tod! 

Founded in 2013 with a home roaster on his b…

6 years, 7 months ago

The Customer Service Pro is not Always Right

Sometimes we can overestimate how bad the customer is and in the process make ourselves out to be so very righteous. It is a reality in every bar I h…

6 years, 7 months ago

181 : Organizational Self-Knowledge

How well do you know your business? I'm not talking about the numbers and the stuff that is accessible through the POS or spreadsheets. I am talking …

6 years, 7 months ago

Systems as Care

We tend to have a mindset toward systems that breeds a lack of clarity, break downs in communication, and generally an unpleasant and even toxic envi…

6 years, 7 months ago

180 : A Conversation W/ Rugid Grind Founders, Brian Washington and Averett Barksdale

Coffee is more than just a drink. It can also be a vehicle for change. Ending teen homelessness through coffee is the vision of today's guests, Brian…

6 years, 7 months ago

Sink or Swim

Bringing a new employee onto the bar is often a hasty effort. Unfortunately, when we do this, we end up paying for it in the long run.  Today we chat…

6 years, 7 months ago