Podcast Episodes

Asking for Help

On bar, things get stressful. We are not just managing the physical space but we are also managing and navigating our emotions. It's all too easy to …

6 years, 6 months ago

197 : Getting the most from your Equipment w/ Melissa Vaiden of Counter Culture Coffee

It's tech time! Equipment breaks, that is just a fact of life. How and why it breaks depends on the way we maintain (or don't maintain) it over the c…

6 years, 6 months ago

Example > Words

How do you inspire people? This was a question I was asked recently while conducting a day-long workshop for a group of cafe managers. The answer is …

6 years, 6 months ago

196 : Understanding Consumer Preferences w/ Peter Giuliano

Learning about consumer trends and preferences keeps us sharp and relevant. How well our shops do will have a huge impact on everyone in the value st…

6 years, 6 months ago

Empowering Staff to make the right Call

It's easy to create an environment in the coffee shop where staff feel they are bound by tight rules and restrictions. In this environment we don't g…

6 years, 6 months ago

195 : Organizing the Community w/ Espresso State of Mind founders Javier Alvarez and Joseph W. Gonzalez

Getting your local coffee community to come together can be a powerful way to build networks, friendships, and careers. This is what today’s guests h…

6 years, 7 months ago

Building Trust-Credit

The hardest part about building a team is building trust. It does not happen overnight and requires patience, but more than that, it requires consist…

6 years, 7 months ago

194 : Encore Episode! Leadership in the Cafe: 10 Steps to being a People First Leader | Aired January 17 2017

That's it! The year is done and to help us ring in the New Year I am re-airing a classic from way back in the day. January 17 2017 is when "Leadershi…

6 years, 7 months ago

193 : Founder Friday w/ Colin Whitcomb of Canary Coffee Bar (Before & After Episode!)

It's Founder Friday! Today we get to sit down not once, but twice with Colin Whitcomb of the newly opened Canary Coffee Bar in Milwaukee, WI. 

In thi…

6 years, 7 months ago

The Power of "No"

When you start or run a coffee bar you are going to be faced with a ton of options for what products and ideas you will adopt. Saying yes to any and …

6 years, 7 months ago