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Gossip: How this toxic element destroys community in the coffee shop and what to do instead

SHIFT BREAK #26 : Gossip, we have all done it and in the moment it feels good to commiserate, but gossip is a poison that destroys culture and relati…

7 years, 8 months ago

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The Hospitality Paradox : Preparing for the most critical & perplexing time in retail

SHIFT BREAK #25 : When the weather turns cooler and the holidays get closer, business gets busier. Ironically, at the same time as our shop pick up s…

7 years, 9 months ago

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120 : Social Media 101 w /  Jenn Chen : The most critical elements for coffee companies to consider to have a great on-line presence
120 : Social Media 101 w / Jenn Chen : The most critical elements for coffee companies to consider to have a great on-line presence

Social media is a vast landscape filled with both great and terrible representations of people's brands. At best we enhance a customer's view of us …

7 years, 9 months ago

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119 : Barista Training Masterclass w/ Gwilym Davies : 2009 World Barista Champion, Gwilym Davies joins us to talk hospitality based training, always learning, being ok with being wrong, structuring your coffee trainings, how to prepare yourself, and
119 : Barista Training Masterclass w/ Gwilym Davies : 2009 World Barista Champion, Gwilym Davies joins us to talk hospitality based training, always learning, being ok with being wrong, structuring your coffee trainings, how to prepare yourself, and

Training baristas effectively is a hugely important task. When done well, it sets them up for long term success in the cafe and in their career. When…

7 years, 9 months ago

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118 : Founder Friday! w/ Phil & Sebastian Coffee Roasters  founders, Phil Robertson and Sebastion Sztabzyb:  Entrepreneurship, challenges of  getting started, leadership, staffing, maturing as owners and as a business, green sourcing and producer p
118 : Founder Friday! w/ Phil & Sebastian Coffee Roasters founders, Phil Robertson and Sebastion Sztabzyb: Entrepreneurship, challenges of getting started, leadership, staffing, maturing as owners and as a business, green sourcing and producer p

It's Founder Friday! Today we get to sit down and learn from the founders of Phil and Sebastian Coffee Roasters, Phil Robertson and Sebastian Sztabzy…

7 years, 9 months ago

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Grass Roots Improvement: Tapping into the power of your staffs observations and ideas

Shift Break #24 : Every day, in coffee shops around the world, baristas notice things that are broken, see things that can be improved, and have idea…

7 years, 9 months ago

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117 : Coffee and Cocktails w/ Amanda Whitt : Learning about drink building, guidelines for starting a cocktail program in your coffee shop, tips for great coffee cocktails, what we can learn from the world of craft cocktails and bartending
117 : Coffee and Cocktails w/ Amanda Whitt : Learning about drink building, guidelines for starting a cocktail program in your coffee shop, tips for great coffee cocktails, what we can learn from the world of craft cocktails and bartending

Coffee and cocktails. Baristas and Bartenders. These are basically two sides of the same bar. Today we are going to get to know the craft cocktail an…

7 years, 9 months ago

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Accommodating Special Requests: Best practice for accommodating customers special requests for their coffee

SHIFT BREAK #23 : We all have had moments where a customer orders something "Off Script" and depending on our attitude we can either see it as an ann…

7 years, 9 months ago

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116 : Understanding Gentrification w/ Dr. Stacey Sutton : A conversation about gentrification and the coffee shop's role in both contributing to it and helping stop it
116 : Understanding Gentrification w/ Dr. Stacey Sutton : A conversation about gentrification and the coffee shop's role in both contributing to it and helping stop it

Coffee shops have become a symbol of gentrification, a process that is made up of a mix of opportunism, policy, and politics resulting in the displac…

7 years, 9 months ago

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