Podcast Episodes
Back to Search126 : Kids in the Coffee Shop! | An exploration of approaches and best practices from two different cafes on opposite sides of the same specialty coffee coin
Kids! When you open a shop you are bound to be serving these little hot chocolate drinking future baristas right along side their single-origin corta…
7 years, 7 months ago
Patience & Passivity : Career Advice for the Long Game
SHIFT BREAK #30 One of the most important thing you can have in your journey through the coffee industry is patience. One of the most deadly is passi…
7 years, 7 months ago
125 : Confidence in Conflict w/ Kwame Christian : How to use compassionate curiosity in negotiating for your career's and your coffee businesses best interest
Negotiations...No matter what you do in coffee, you negotiate all the time. Whether it is for a raise, a better price from a supplier, or a lease for…
7 years, 8 months ago
124 : Founder Friday! w/ Emi Fukahori, World Brewers Cup Champion and Co-Founder of MAME Coffee in Zurich, Switzerland : Behind her winning performance, the value of community, growing through competition, opening a coffee bar, the challenges and joy
It’s a very special Founder Friday. I am thrilled to welcome to the show the new World Brewers Cup Campion (and first female WBrC Champ!), Emi Fukaho…
7 years, 8 months ago
From Barista to Owner | Tim Jones of Liturgy Beverage Company talks about 5 things that helped him on the journey to running his own coffee business!
SHIFT BREAK #29 : On the road to starting a shop there are things you must learn and experience that will help you get established. Today, Tim Jones,…
7 years, 8 months ago
123 : The 10 Essentials of a Barista Manual! : Writing an effective coffee shop manual, barista communication, management and leadership responsibility, casting vision, details of preparations, service, hospitality, dealing with harassment
The Barista Manual, The Book of Knowledge, That Binder That Never Gets Updated...whatever you call it there is usually some assortment of documents l…
7 years, 8 months ago
Thankfulness : The key to joy in the journey
SHIFT BREAK #28 : On this years Thanksgiving I am so grateful for all of you listening to this show and for the amazing guests who have shared their …
7 years, 8 months ago
122 : How be a Cash Register Hero : 6 Essential skills to have in order to set up both the customers and your co-workers in the coffee shop to have a great experience / Changing our mindset toward register work
Working the cash register is not often seen as legit barista work. We'd rather be on the machine because we are closer to the actual product. Fact is…
7 years, 8 months ago
Just. Walk. Away. : A critical point of service in the coffee shop that makes a big difference but is hard to do
SHIFT BREAK #27 : When people come in to our shops they have certain expectations shaped by experiences in restaurants, bars, and other cafes. The av…
7 years, 8 months ago
121 : Working from Your Strengths w/ Lisa Cummings : How to identify both your's and your staff' strengths in the coffee shop, placing people in positions that compliment their talents, affirmation on the job, framing all work through the lens of str
We really do tend to put too much emphasis on what is wrong with us and others. We focus on our weaknesses and simply overlook our strengths. This mi…
7 years, 8 months ago