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From Barista to Owner | Tim Jones of Liturgy Beverage Company talks about 5 things that helped him on the journey to running his own coffee business!
SHIFT BREAK #29 : On the road to starting a shop there are things you must learn and experience that will help you get established. Today, Tim Jones,…
7 years, 5 months ago
123 : The 10 Essentials of a Barista Manual! : Writing an effective coffee shop manual, barista communication, management and leadership responsibility, casting vision, details of preparations, service, hospitality, dealing with harassment
The Barista Manual, The Book of Knowledge, That Binder That Never Gets Updated...whatever you call it there is usually some assortment of documents l…
7 years, 6 months ago
Thankfulness : The key to joy in the journey
SHIFT BREAK #28 : On this years Thanksgiving I am so grateful for all of you listening to this show and for the amazing guests who have shared their …
7 years, 6 months ago
122 : How be a Cash Register Hero : 6 Essential skills to have in order to set up both the customers and your co-workers in the coffee shop to have a great experience / Changing our mindset toward register work
Working the cash register is not often seen as legit barista work. We'd rather be on the machine because we are closer to the actual product. Fact is…
7 years, 6 months ago
Just. Walk. Away. : A critical point of service in the coffee shop that makes a big difference but is hard to do
SHIFT BREAK #27 : When people come in to our shops they have certain expectations shaped by experiences in restaurants, bars, and other cafes. The av…
7 years, 6 months ago
121 : Working from Your Strengths w/ Lisa Cummings : How to identify both your's and your staff' strengths in the coffee shop, placing people in positions that compliment their talents, affirmation on the job, framing all work through the lens of str
We really do tend to put too much emphasis on what is wrong with us and others. We focus on our weaknesses and simply overlook our strengths. This mi…
7 years, 6 months ago
Gossip: How this toxic element destroys community in the coffee shop and what to do instead
SHIFT BREAK #26 : Gossip, we have all done it and in the moment it feels good to commiserate, but gossip is a poison that destroys culture and relati…
7 years, 6 months ago
The Hospitality Paradox : Preparing for the most critical & perplexing time in retail
SHIFT BREAK #25 : When the weather turns cooler and the holidays get closer, business gets busier. Ironically, at the same time as our shop pick up s…
7 years, 6 months ago
120 : Social Media 101 w / Jenn Chen : The most critical elements for coffee companies to consider to have a great on-line presence
Social media is a vast landscape filled with both great and terrible representations of people's brands. At best we enhance a customer's view of us …
7 years, 6 months ago
119 : Barista Training Masterclass w/ Gwilym Davies : 2009 World Barista Champion, Gwilym Davies joins us to talk hospitality based training, always learning, being ok with being wrong, structuring your coffee trainings, how to prepare yourself, and
Training baristas effectively is a hugely important task. When done well, it sets them up for long term success in the cafe and in their career. When…
7 years, 6 months ago