Podcast Episodes
Back to Search170 : Why your Inventory Counts w/ Albert Amar and Pierre-Francois Rio of SwiftCount
What you have on your shelf is of the utmost importance. Tracking it and evaluating its performance is key to being able to make good decisions that …
6 years, 11 months ago
Selfish Self-Awareness
Being self-aware is over-rated. Why? Because without action following it up, self-awareness becomes useless and quickly creates a situation where we …
6 years, 11 months ago
169 : Designing the Guest Experience w/ Dr. Lisa Waxman
The design of your shop communicates the level of care you have for your customer and the community. Crafting the details of your space to evoke a se…
6 years, 11 months ago
The Currency of Urgency
We communicate either care or apathy depending on how we conduct ourselves on the bar. The way we expertly handle all the work necessary to provide a…
6 years, 11 months ago
168 : Getting the Best From Your Coffee w/ Pete Licata
Dialing in your coffee can be hit or miss. There are so many factors to consider for the extremely large variety of coffees we are tasked with brewin…
6 years, 11 months ago
Familiar Apathy
When a customer comes into our bar they expect that they will be taken care of and the best cafes strive to get the details of the guests visit right…
7 years ago
167 : Handing off the Shift : 4 Tips to Avoid Chaos
The most confusing moments in the day are when the shifts switch. People finishing tasks, gathering items to leave, and others coming in tying to get…
7 years ago
166 : Founder Friday! (Special Curated Edition) : Four Awesome Perspectives on Caring for Staff from past Founder Friday Episodes
From the Founder Friday vault we are diving into the subject of how to care for your staff, staff culture, and setting up yourself and your people fo…
7 years ago
When You're "Losing it"
Sometimes it seems like everything is crashing down around you. You break a cup, your co-workers are annoying you, customers are frustrating, you're …
7 years ago
165: The Art of Deep Listening w/ Oscar Trimboli
When we listen, we tend to stay on the surface of what is being said but rarely ever venture into the deeper meaning of what is being communicated. T…
7 years ago