Podcast Episodes
Back to Search"I'm Sorry"
This phrase is rarely heard in the cafe, especially not from leaders. Too many shop cultures are void of genuine and humble apologies as those with a…
7 years ago
164 : Six Tips for Cooler Cold Brew w/ The Cold Brew Chick, Rachel Dillon
For so many people cold brew is the first step into the world of specialty coffee. In order to truly serve our customers well we need to make sure th…
7 years ago
Exceptions to the Rule : Toxic Traditions
Huge problems come up for staff and customers when we are not on top of the may unique situations that spring up on the bar. In spite of trying to be…
7 years ago
163 : Lessons from Crush the Rush w/ Josh Littlefield
There is no better feeling than when the cafe gets busy, the pressure is on, and you and your fellow baristas dig deep, communicate well, get orders …
7 years ago
The Broken Chair
Caring for staff is one of the main functions of leadership. Unfortunately, the reality experienced by baristas the world over is that of a dysfuncti…
7 years, 1 month ago
162 : Discussing "Baristastainability" w/ Jenna Gotthelf of Counter Culture Coffee
The sustainability of the barista profession is a subject that needs to be talked about more. Trouble is that we have accepted that the kind of turn-…
7 years, 1 month ago
161 : Founder Friday Drive-Thru Edition! w/ Jasmine Diedrich Wilson of Diedrich Espresso, Everette, WA
Drive-Thru coffee stands play a huge part in spreading the good word of specialty coffee. The convenience they offer makes both consuming coffee and …
7 years, 1 month ago
Differentiation Takes Time!
As your competition increases, standing out becomes more of a struggle. We chase ways to be unique and often we grab hold of trends, products, and co…
7 years, 1 month ago
160 : The Smart Way to Approach Money w/ Jill Schlesinger
Managing money can be super stressful. This is especially true when you own and operate a coffee shop, the margins are thin, and there seems to be mo…
7 years, 1 month ago
Customer Experience - vs - Coffee Quality
Coffee is too cheap, and we all want customers to pay more for specialty coffee. How can we more effectively shift customers over to paying more, is …
7 years, 1 month ago