Episode Details
Back to EpisodesYour Customer's Relational Baggage
Published 6 years, 8 months ago
Description
Customers impression of your business is going to be filtered through the lens of their past experiences in coffee. Unfortunately that is too often a bad thing and the memory of bad experiences far outlasts the memory of a good one.
Today we chat about the important role we play in delivering positive experiences to re-write the script for our customers and their default view of coffee and service work in general.
For consulting and training contact : Chris@keystotheshop.com
Or visit: www.keystotheshop.com/consulting
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