Podcast Episodes
Back to SearchSHIFT BREAK! What We Lose When We Don't Listen
Feedback is all around us. From the customers, staff, and the business itself, we can only make great decisions for the coffee shop when we practice …
3 months ago
589: How Coffee Sets the Stage For Conversation w/ Actor Grant Garry
Coffee is a connector. I think we all have seen this in our personal lives, our social lives, and in the community we help facilitate through our sho…
3 months ago
SHIFT BREAK! Time Management to Beat Overwhelm
It's a common belief that there are not enough hours in the day to do the work that we need to get done in order to run a good coffee shop. The truth…
3 months, 1 week ago
588: Prioritizing the Right Things as Your Cafe Grows
As a business grows, the relationships in it shift and and evolve. The double edged sword of success and growth in numbers, is a natural pulling away…
3 months, 1 week ago
SHIFT BREAK! Have We Made Coffee (and ourselves) Miserable?
In our pursuit of optimization, analysis, scientific rigor, and financial success, we may find ourselves wondering, "where is the life in all of this…
3 months, 2 weeks ago
587: How To Apply Insights To Your Coffee Bar
Coffee shop insights and resources abound! We have innumerable platforms, tools, and ideas that all have a certain amount of value...if only they are…
3 months, 2 weeks ago
SHIFT BREAK: Cafes, We Need To Train Harder
The experience of the customer day-in and day-out is often treated as a given. Something that is expected, but not something that is earned. We work …
3 months, 3 weeks ago
586: How to Dial In Your Cafe
When we think about dialing-in, we automatically think about coffee. Changing the grind, the recipe, and other inputs and variables all to obtain an …
3 months, 3 weeks ago
585: Founder Friday! w/ Tara and Martyn Knight of Southsea Coffee in Portsmouth, UK!
This Founder Friday we feature a couple who has been focused on giving their community excellence and warm hospitality for 13 years! Scaling deeper n…
3 months, 3 weeks ago
SHIFT BREAK! When Changing Things, Pay Attention to the Heart of the Business
Changing things in the cafe tends to focus on image and expression. Maybe we upgrade branding, focus our menu, change lighting, furniture etc. But wh…
3 months, 3 weeks ago