Podcast Episodes
Back to Search592: The Criteria For The World's Best Coffee Shop
Ranking the best coffee shops in the world is a task that sounds like a neat idea! That is until you realize the sheer impossibility of such a task n…
4 months, 3 weeks ago
591: The Problem w/ Focusing On The Numbers vs The Guest Experience
Focusing on numbers above guest experience may actually prevent you from achieving the numbers you need to sustain your business long term. Yet still…
5 months ago
SHIFT BREAK! Why You Need To Be A Content Creator
Today we are surrounded by content and it is expected of every customer facing brand to strive to create a brand persona and content to reinforce you…
5 months ago
Founder Friday! w/ Patti and Jesse Ventura of Lontra Coffee | Los Angeles, California
When you build a trust through serving people with sincerity and passion, those same people support and uplift you. In the business of the coffee sho…
5 months, 1 week ago
SHIFT BREAK! What We Lose When We Don't Listen
Feedback is all around us. From the customers, staff, and the business itself, we can only make great decisions for the coffee shop when we practice …
5 months, 1 week ago
589: How Coffee Sets the Stage For Conversation w/ Actor Grant Garry
Coffee is a connector. I think we all have seen this in our personal lives, our social lives, and in the community we help facilitate through our sho…
5 months, 1 week ago
SHIFT BREAK! Time Management to Beat Overwhelm
It's a common belief that there are not enough hours in the day to do the work that we need to get done in order to run a good coffee shop. The truth…
5 months, 2 weeks ago
588: Prioritizing the Right Things as Your Cafe Grows
As a business grows, the relationships in it shift and and evolve. The double edged sword of success and growth in numbers, is a natural pulling away…
5 months, 2 weeks ago
SHIFT BREAK! Have We Made Coffee (and ourselves) Miserable?
In our pursuit of optimization, analysis, scientific rigor, and financial success, we may find ourselves wondering, "where is the life in all of this…
5 months, 3 weeks ago
587: How To Apply Insights To Your Coffee Bar
Coffee shop insights and resources abound! We have innumerable platforms, tools, and ideas that all have a certain amount of value...if only they are…
5 months, 3 weeks ago