Podcast Episodes
Back to Search569: Founder Friday! w/ Hong Shin and Kenny Kuk of Haan Coffee Roasters in Orlando Florida!
It's Founder Friday! I am happy to welcome to the show Kenny Kuk, and Hong Shin of Haan Coffee Roasters in Orlando Florida!
Haan Coffee has been in …
6 months, 3 weeks ago
SHIFT BREAK! The New Classic Cafe: An Era of Understated Excellence
Coffee shops come in all shapes, styles, sizes, and focus on many different aspects of social experience and craft. If we look back we can see that c…
6 months, 3 weeks ago
568: The Keys to Espresso Machine Care w/ Jon Ferguson, Author of the new book "Coffee Under Pressure"
There are many ways to mess up a perfectly good espresso machine. By contrast, virtually all of them are preventable if you follow only a few specifi…
6 months, 4 weeks ago
SHIFT BREAK! How Well Do You Know Your Business?
The only way to really know how your business is doing, is to know how your staff are doing. Do you know, to the person, how each staff member is doi…
7 months ago
567: James Hoffmann on Cafes, Hospitality, and the Influence of Home Coffee
Almost every conversation you see online about coffee focuses on home coffee vs cafe. It is a very interesting and relevant topic in this time of exp…
7 months ago
SHIFT BREAK! When To Break The Rules
The great Danny Meyer said, "Policies are nothing more than guidelines to be broken for the benefit of our guests".
I come back to this idea often wh…
7 months, 1 week ago
566: The Problem With Systems
Systems are a necessary part of running a great coffee shop, but they do not make the shop great. As much as I talk about systems and structures on t…
7 months, 1 week ago
SHIFT BREAK! Don't Overwhelm Your Managers
Sharing is caring!...but when you overshare with your managers it can easily be the opposite. You have a lot on your mind and often not a lot of peop…
7 months, 2 weeks ago
565: Making Specialty Coffee Shops Special -or- (how to avoid closing 400 stores)
Who you are cannot be what someone else is or is not. What makes you unique and valuable is not born from comparative analysis and cold execution n w…
7 months, 2 weeks ago
SPECIAL! Interviews from Coffee Fest LA 2025! w/ LaNisa Williams, Kat Padlan, Darell Baskin, and Seidy Selivanow
I am excited to share with you another set of conversations from Coffee Fest! This time form Los Angeles 2025! We start with a discussion focusin…
7 months, 3 weeks ago