Podcast Episodes
Back to Search571: Worrying and Other Deceptive Replacements for Good Leadership
In my live workshops with owners and teams, coaching calls with clients, and even in interviews here on the show run into many go-to habits that are …
8 months, 3 weeks ago
SHIFT BREAK! How Does Your Staff Know They Are Doing a Good Job?
In our world of coffee shops we feel if we can get through the day without too many disasters or fires that we are doing well. The people we put into…
8 months, 4 weeks ago
570: Myths Baristas Believe Part 1
At this show we believe that the onus for setting people up for success and being the chief servant of those above them is squarely on the leader or …
9 months ago
RoR #39: Making Big Impact with Small Batch Roasting w/ Adrian Seligman Founder of Scandinavian Alps Coffee Roasters!
Being a small roastery is beautiful thing. Agility, lower waste, and a different flavor intentionality and flexibility offer many advantages that can…
9 months ago
569: Founder Friday! w/ Hong Shin and Kenny Kuk of Haan Coffee Roasters in Orlando Florida!
It's Founder Friday! I am happy to welcome to the show Kenny Kuk, and Hong Shin of Haan Coffee Roasters in Orlando Florida!
Haan Coffee has been in …
9 months ago
SHIFT BREAK! The New Classic Cafe: An Era of Understated Excellence
Coffee shops come in all shapes, styles, sizes, and focus on many different aspects of social experience and craft. If we look back we can see that c…
9 months ago
568: The Keys to Espresso Machine Care w/ Jon Ferguson, Author of the new book "Coffee Under Pressure"
There are many ways to mess up a perfectly good espresso machine. By contrast, virtually all of them are preventable if you follow only a few specifi…
9 months, 1 week ago
SHIFT BREAK! How Well Do You Know Your Business?
The only way to really know how your business is doing, is to know how your staff are doing. Do you know, to the person, how each staff member is doi…
9 months, 1 week ago
567: James Hoffmann on Cafes, Hospitality, and the Influence of Home Coffee
Almost every conversation you see online about coffee focuses on home coffee vs cafe. It is a very interesting and relevant topic in this time of exp…
9 months, 2 weeks ago
SHIFT BREAK! When To Break The Rules
The great Danny Meyer said, "Policies are nothing more than guidelines to be broken for the benefit of our guests".
I come back to this idea often wh…
9 months, 2 weeks ago