Podcast Episodes
Back to SearchSHIFT BREAK! Is That Character or Neglect?
The difference between dirty, dysfunctional, or neglected, and something that is maintained but has character, is the level of intentionality given t…
10 months, 2 weeks ago
561: How to Motivate Baristas
This is a question that seems to be answered by many with desperate incentives and what amounts to just brute force to get their staff to do the thin…
10 months, 3 weeks ago
SHIFT BREAK! What Customers Value and How to Deliver It
We always talk about adding value to the customer experience. In the coffee shop this is usually focused on things like the look, flavor, price, and …
10 months, 3 weeks ago
SHIFT BREAK! Taking the First Steps Toward Change in the Cafe
So you have come to the conclusion that things need to change in your coffee shop. Maybe it is something related to systems, schedules, training, cul…
11 months ago
560: Bio-Innovation and Securing the Future for Coffee Farmers and Their Land w/ Felipe Sardi of La Palma y El Tucan
The world of coffee shops is fueled by the world of coffee farmers. For as long as coffee has been grown, the people who pursue the cultivation of th…
11 months ago
559: Myths Coffee Shop Owners Believe Part 2
And the myths just keep on coming! Welcome to part 2 of the series on Myth Coffee Shop Owners Believe. The goal here is to create space and slow down…
11 months ago
SHIFT BREAK! The Trend of Backwards Hospitality
Who is it we are serving when we start or work in the coffee shop? If you listen to a lot of the way people talk today, you might think we expect cus…
11 months, 1 week ago
558: Digital Natives and the Future of Coffee Shops w/Kosta Kallivrousis
Like Pepsi in 1984, coffee is the "Choice of a New Generation"... but maybe not in the same way as we of older generations are comfortable with. The…
11 months, 1 week ago
557: Founder Friday! w/ Andre Chanco of Yardstick Coffee in the Philippines!
Once again it is Founder Friday! The world of coffee encompasses vast regions of taste and culture, all united by the communal cup of coffee. In the…
11 months, 2 weeks ago
Shift Break! The Problem of Commiseration
In forums, trade shows, and conversations everywhere, people are talking about their problems, and that's not a bad thing! The problem starts when th…
11 months, 2 weeks ago