Podcast Episodes
Back to Search550: Replace These Distractions and Watch Your Cafe Grow!
I don't think there has been a time in the history of coffee shops where we have been so distracted by things that promise to bring value but turn ou…
10 months, 1 week ago
549: The Power of Great Consistent Work Over Time
How do you know if you are doing a good job? Who are you looking to serve and how do you measure success? For many of us the proof of our doing great…
10 months, 2 weeks ago
SHIFT BREAK! What Should Coffee Cost a Customer?
Investment is what creates value. There are many other investments beyond the financial that customer must make in the coffee experience that make th…
10 months, 3 weeks ago
SHIFT BREAK! Seasonal Staff
I have talked to many clients as well as Key Holder Coaching Group members who employ seasonal staff. There is a big challenge when looking to hire, …
10 months, 3 weeks ago
548: Cool Ideas For Customer Engagement
The landscape of retail is cluttered with messages, distractions, gimmicks, and desperate bids for scraps of customers attention. After a while, it a…
10 months, 4 weeks ago
547: Founder Friday! w/ Jake Heenan, Founder of Burra Bristol in the UK!
It's Founder Friday! Today we are chatting with the professional Rugby player turned specialty cafe owner, Jake Heenan of Burra Bristol!
Jake has pla…
11 months ago
SHIFT BREAK! Time Management For Managers and Owners
If you are a manager or leader on shift, or the owner of the cafe, how you spend your time really matters. You have been given authority as a tool to…
11 months ago
546: Tools That Every Coffee Shop Should Have
In this ever cluttered world of tips, tricks, methods, eqipment, and tools it can be hard to know what to employ in the cafe to really make a differe…
11 months ago
SHIFT BREAK! The Entrepreneurial Case For Stopping
"If you're not growing, your dying", phrases like this tend to drive us pursue a path of growth that often prevents us from slowing down or finding m…
11 months, 1 week ago
545: Breathing Life Into Your Coffee Shop
Have you ever walked into a shop and noticed right away, this place is different. The hospitality, the quality, the feel, the energy, and the comfort…
11 months, 1 week ago