Podcast Episodes
Back to Search566: The Problem With Systems
Systems are a necessary part of running a great coffee shop, but they do not make the shop great. As much as I talk about systems and structures on t…
9 months, 3 weeks ago
SHIFT BREAK! Don't Overwhelm Your Managers
Sharing is caring!...but when you overshare with your managers it can easily be the opposite. You have a lot on your mind and often not a lot of peop…
9 months, 4 weeks ago
565: Making Specialty Coffee Shops Special -or- (how to avoid closing 400 stores)
Who you are cannot be what someone else is or is not. What makes you unique and valuable is not born from comparative analysis and cold execution n w…
9 months, 4 weeks ago
SPECIAL! Interviews from Coffee Fest LA 2025! w/ LaNisa Williams, Kat Padlan, Darell Baskin, and Seidy Selivanow
I am excited to share with you another set of conversations from Coffee Fest! This time form Los Angeles 2025! We start with a discussion focusin…
10 months ago
SHIFT BREAK! Why Won't My Baristas Engage Customers The Way I Want Them To?!
Yeah sure your staff take the customer's order, give them the change, and direct them to the pick up area, but you want more! Trouble is, even though…
10 months ago
564: Why It's Not the Bricks, It's the Mortar! w/ Mike Cosentino of Big Peach Running Co.
Knowing all the information and having all the coolest and best gear does not means your shop will succeed. For the purpose of todays conversation le…
10 months, 1 week ago
RoR#38 : A Better Way to Think About Roasting Dark, w Erik Johnson of Thinkwell Coffee
Roasting excellent coffee should not be relegated to only one finish temp or level of roast. For a significant portion of our history we have favored…
10 months, 1 week ago
SHIFT BREAK! Refreshing the Owner's Soul
We all want to make a difference with our work. The trouble is that the busyness of a coffee shop tends to pull our attention in a million different …
10 months, 1 week ago
563: Founder Friday! w/ Jared Linzmeier of Ruby Coffee Roaster
Jared Linzmeier is the co-founder of Ruby Coffee Roasters, based in Nelsonville, Wisconsin. After getting his start in specialty coffee with In…
10 months, 1 week ago
562: Encore Episode! The 10 Essentials of a Barista Manual!
I love getting to re-air classics. This one on barista manuals is a great one because it provide a structure for essentials that you can build on. He…
10 months, 1 week ago