Podcast Episodes
Back to SearchSHIFT BREAK! Why Won't My Baristas Engage Customers The Way I Want Them To?!
Yeah sure your staff take the customer's order, give them the change, and direct them to the pick up area, but you want more! Trouble is, even though…
7 months, 3 weeks ago
564: Why It's Not the Bricks, It's the Mortar! w/ Mike Cosentino of Big Peach Running Co.
Knowing all the information and having all the coolest and best gear does not means your shop will succeed. For the purpose of todays conversation le…
7 months, 3 weeks ago
RoR#38 : A Better Way to Think About Roasting Dark, w Erik Johnson of Thinkwell Coffee
Roasting excellent coffee should not be relegated to only one finish temp or level of roast. For a significant portion of our history we have favored…
8 months ago
SHIFT BREAK! Refreshing the Owner's Soul
We all want to make a difference with our work. The trouble is that the busyness of a coffee shop tends to pull our attention in a million different …
8 months ago
563: Founder Friday! w/ Jared Linzmeier of Ruby Coffee Roaster
Jared Linzmeier is the co-founder of Ruby Coffee Roasters, based in Nelsonville, Wisconsin. After getting his start in specialty coffee with In…
8 months ago
562: Encore Episode! The 10 Essentials of a Barista Manual!
I love getting to re-air classics. This one on barista manuals is a great one because it provide a structure for essentials that you can build on. He…
8 months ago
SHIFT BREAK! Is That Character or Neglect?
The difference between dirty, dysfunctional, or neglected, and something that is maintained but has character, is the level of intentionality given t…
8 months, 1 week ago
561: How to Motivate Baristas
This is a question that seems to be answered by many with desperate incentives and what amounts to just brute force to get their staff to do the thin…
8 months, 1 week ago
SHIFT BREAK! What Customers Value and How to Deliver It
We always talk about adding value to the customer experience. In the coffee shop this is usually focused on things like the look, flavor, price, and …
8 months, 2 weeks ago
SHIFT BREAK! Taking the First Steps Toward Change in the Cafe
So you have come to the conclusion that things need to change in your coffee shop. Maybe it is something related to systems, schedules, training, cul…
8 months, 3 weeks ago