Podcast Episodes
Back to SearchSHIFT BREAK: Cafes, We Need To Train Harder
The experience of the customer day-in and day-out is often treated as a given. Something that is expected, but not something that is earned. We work …
6 months ago
586: How to Dial In Your Cafe
When we think about dialing-in, we automatically think about coffee. Changing the grind, the recipe, and other inputs and variables all to obtain an …
6 months ago
585: Founder Friday! w/ Tara and Martyn Knight of Southsea Coffee in Portsmouth, UK!
This Founder Friday we feature a couple who has been focused on giving their community excellence and warm hospitality for 13 years! Scaling deeper n…
6 months ago
SHIFT BREAK! When Changing Things, Pay Attention to the Heart of the Business
Changing things in the cafe tends to focus on image and expression. Maybe we upgrade branding, focus our menu, change lighting, furniture etc. But wh…
6 months ago
584: Refining Your Retail w/ Retail Coach Wendy Batten!
In coffee shops, we don't just sell coffee. We sell a variety of retail items that are related to, support, and go with coffee and with our brand. Bu…
6 months, 1 week ago
SHIFT BREAK! Embracing the Meaning of Money
There is far more going on behind the scenes of your numbers than just meeting your metrics. The money that flows in and out of the business is the l…
6 months, 2 weeks ago
583: Unifying Teams Across Multiple Cafes
When you have multiple cafes and a distributed staff, getting everyone on the same page in the operations can be very challenging. In fact, it happen…
6 months, 2 weeks ago
SHIFT BREAK! How to Think About Quality
Quality of the coffee, experience, service, and just about anything else in the cafe will always be something an owner and leader focuses on. These d…
6 months, 3 weeks ago
582: Maximizing Existing Opportunities in Your Cafe
Making your cafe run better, improving service, increasing profitability, and leveling up quality and value for your guests naturally brings to mind …
6 months, 3 weeks ago
SHIFT BREAK! Maybe You Are Doing Enough For Your Baristas
It seems like the conversation we have around what can be done for staff to create more value, longevity, etc never gets around to a place where you …
6 months, 4 weeks ago