Podcast Episodes
Back to SearchSHIFT BREAK! Don't Waste Your Presence
Leaders have authority to make decisions, guide, delegate, affirm, coach, and grow the business and those they serve. The presence of a leader is onl…
3 months, 4 weeks ago
596: 7 Reasons Why You Have High Turnover
Employee turnover in specialty coffee shops is the most talked about and difficult issue deal with, it has been for a long time. There are many cause…
4 months ago
SHIFT BREAK: Making Leadership A Real Process
Leadership and management are things we talk a lot about, but what does it take to actually make them a real process in the cafe? Most of what is in …
4 months ago
595: Founder Friday | Advocating for Independent coffee shops w/ Peter Dore-Smith of Kaffeine London UK
Creating an excellent cafe experience is a work of commitment and dedication to caring for both the staff and the community that you serve. The coffe…
4 months, 1 week ago
SHIFT BREAK! Fixing My Face: Why Optics Matter in the Shop
I can hold an average weight business card in the furrow of my brow. Kinda proud of that. However in my career my natural resting face has inspired a…
4 months, 1 week ago
ROR #40 w/ Chris Johnson of Purefi Coffee Roasters, Spring Texas : Roasting Excellent Coffee With Purpose
Roasting and brewing creates opportunity for mentorship and relationships that last longer than the sensory experience of the cup. Seriously pursuing…
4 months, 1 week ago
594: Encore : Don't Get Stuck: Retraining Staff on New Standards
It is easy to become stuck in the ways that you first learned to do things. Especially if those ways have brought some degree of success. We take com…
4 months, 1 week ago
SHIFT BREAK: Cupping is Overrated
I love cupping coffee. It is a great way to assess a coffee and learn how to identify defects, attributes, and nuances that allow you to make decisio…
4 months, 2 weeks ago
593: Why You Should Not Manage Gen Z
The favorite past time of many an owner is to gripe about their younger Gen Z staff. Before them it was millennials. Before them it was Gen X, before…
4 months, 2 weeks ago
SHIFT BREAK! Become Immune to Fear-Based Coffee Marketing
"Don't get left behind!" It feels like every post trying to sell you on a product relies on fear in order to make the sale. The idea of marketing to …
4 months, 3 weeks ago