Podcast Episodes
Back to Search584: Refining Your Retail w/ Retail Coach Wendy Batten!
In coffee shops, we don't just sell coffee. We sell a variety of retail items that are related to, support, and go with coffee and with our brand. Bu…
3 months, 4 weeks ago
SHIFT BREAK! Embracing the Meaning of Money
There is far more going on behind the scenes of your numbers than just meeting your metrics. The money that flows in and out of the business is the l…
4 months ago
583: Unifying Teams Across Multiple Cafes
When you have multiple cafes and a distributed staff, getting everyone on the same page in the operations can be very challenging. In fact, it happen…
4 months ago
SHIFT BREAK! How to Think About Quality
Quality of the coffee, experience, service, and just about anything else in the cafe will always be something an owner and leader focuses on. These d…
4 months, 1 week ago
582: Maximizing Existing Opportunities in Your Cafe
Making your cafe run better, improving service, increasing profitability, and leveling up quality and value for your guests naturally brings to mind …
4 months, 1 week ago
SHIFT BREAK! Maybe You Are Doing Enough For Your Baristas
It seems like the conversation we have around what can be done for staff to create more value, longevity, etc never gets around to a place where you …
4 months, 2 weeks ago
581: Lessons From "America's Best Coffee House"!
Many years ago in 2012, myself and a small team of people along with Coffee Fest Trade Shows had the pleasure of developing and running a competition…
4 months, 2 weeks ago
SHIFT BREAK! How to Have Healthy Communication Between your Cafe's Departments
It could be roasting, kitchen, drive thru, bakery, or any other area of where special focus is required or different systems and staff work all under…
4 months, 3 weeks ago
580: Four Cafe Leadership Mindsets to Adopt in the New Year
Entering the New Year is always seen as a time to make good on our intentions that got put on the back burner. Many of those intentions, if acted upo…
4 months, 3 weeks ago
SHIFT BREAK! The Difference Between Numbers and Quality Numbers in The Cafe
We all want to see positive growth and good numbers in our cafe. We also want to see the ROI for the effort we put in to generate those numbers. For …
5 months ago