Podcast Episodes
Back to SearchSHIFT BREAK! Fixing My Face: Why Optics Matter in the Shop
I can hold an average weight business card in the furrow of my brow. Kinda proud of that. However in my career my natural resting face has inspired a…
2 months ago
ROR #40 w/ Chris Johnson of Purefi Coffee Roasters, Spring Texas : Roasting Excellent Coffee With Purpose
Roasting and brewing creates opportunity for mentorship and relationships that last longer than the sensory experience of the cup. Seriously pursuing…
2 months ago
594: Encore : Don't Get Stuck: Retraining Staff on New Standards
It is easy to become stuck in the ways that you first learned to do things. Especially if those ways have brought some degree of success. We take com…
2 months ago
SHIFT BREAK: Cupping is Overrated
I love cupping coffee. It is a great way to assess a coffee and learn how to identify defects, attributes, and nuances that allow you to make decisio…
2 months, 1 week ago
593: Why You Should Not Manage Gen Z
The favorite past time of many an owner is to gripe about their younger Gen Z staff. Before them it was millennials. Before them it was Gen X, before…
2 months, 1 week ago
SHIFT BREAK! Become Immune to Fear-Based Coffee Marketing
"Don't get left behind!" It feels like every post trying to sell you on a product relies on fear in order to make the sale. The idea of marketing to …
2 months, 2 weeks ago
592: The Criteria For The World's Best Coffee Shop
Ranking the best coffee shops in the world is a task that sounds like a neat idea! That is until you realize the sheer impossibility of such a task n…
2 months, 2 weeks ago
591: The Problem w/ Focusing On The Numbers vs The Guest Experience
Focusing on numbers above guest experience may actually prevent you from achieving the numbers you need to sustain your business long term. Yet still…
2 months, 3 weeks ago
SHIFT BREAK! Why You Need To Be A Content Creator
Today we are surrounded by content and it is expected of every customer facing brand to strive to create a brand persona and content to reinforce you…
2 months, 3 weeks ago
Founder Friday! w/ Patti and Jesse Ventura of Lontra Coffee | Los Angeles, California
When you build a trust through serving people with sincerity and passion, those same people support and uplift you. In the business of the coffee sho…
2 months, 4 weeks ago