Podcast Episodes
Back to SearchSHIFT BREAK! Why It's Hard To Find Good Help These Days
We have heard this phrase before and, if we are honest, we have said it a couple times too. The statement is problematic since it assumes that the wo…
2 months ago
608: The Best Behaviors for Building Resilient Cafe and Roastery w/ Tracy Allen of Brewed Behavior Consulting
Our businesses are the results of the small and large decisions we make over the years. It is our behavior in the business that ultimately determines…
2 months ago
Founder Friday! w/ Amos Gillespie of Wheelhouse Coffee, Kentville, Nova Scotia, CA
The best coffee businesses are built on solid values, local community, and small consistent steps taken toward deeper connection through hospitality …
2 months, 1 week ago
SHIFT BREAK! You're Only as Good as Your Worst Drink
It may seem unfair, but it is the truth. Customer hold a special place in their brains for negative experiences. Don't we do the same? And when do mo…
2 months, 1 week ago
605: What To Do When You've Promoted To Manager
Congratulations! You have been made the cafe manager! Now what? Well, you are now occupying one of the most critical roles in all of coffee retail. A…
2 months, 1 week ago
SHIFT BREAK! Addressing "Bad Apples" On Your Staff
Nothing kills cafe culture like an a staff member who is a bad fit for their role. Often this manifests in work performance issues that are felt by c…
2 months, 2 weeks ago
Special! Interviews From Coffee Fest NYC 2026! w/ Rachel Apple and Ivana Chan (Raise the Bar), Jeremy Lyman (Birch Coffee), Lauren Tran (Bahn by Lauren) OT
Every Coffee Fest we sit down with presenters and speakers to talk about their field of expertise and learn from their experience in coffee.
This las…
2 months, 2 weeks ago
604: 5 Habits Holding You and Your Team Back
Habits we develop around work and leadership can serve to help us grow, or they can hold us back from growth. Many leaders unintentionally develop ha…
2 months, 2 weeks ago
SHIFT BREAK! Why You Will Always Be A Small Coffee Shop
Our image of who we are as a business is not necessarily the same as that of our customer. We see all the inside gears and pulleys that hide beneath …
2 months, 3 weeks ago
603: Innovation, Progress, and your Coffee Shop: Finding the Signal in the Noise
The words "innovation" and "progress" are the favorite buzz words of our industry, but what do they mean? It is usually a lot of noise around the sub…
2 months, 3 weeks ago