Podcast Episodes
Back to Search614: 3 Areas to Prioritize for Your People's Success
A cafe's culture is built by intentionally investing in values, hiring, training, and leadership structures and behaviors. These areas are integral …
4 weeks ago
SHIFT BREAK! Every Manager Should Have This Trait
We are notorious in coffee for promoting people into management based only on technical skills or that they might not be quite as unreliable as other…
1 month ago
613: Challenges and Opportunities in Changing the Industry w/ Writer Sarah Charles of Underscore Communication
Today we have access to information about the world of coffee that is unprecedented. At times it can be overwhelming to consider all the areas of the…
1 month ago
SHIFT BREAK! Getting The Hint From Your Customers
Sometimes we hope against hope that we can eventually win the customer over to that one flavor, those later hours of your cafe, or the new menu item…
1 month, 1 week ago
612: Founder Friday! w/ Yaren Maya of Cafeto Cacao in Oaxaca, Mexico!
I am so glad that I came across this jewel of a cafe in Oaxaca City, Oaxaca, Mexico. We hear often about direct trade relationships, local sourcing, …
1 month, 1 week ago
611: What Colin Harmon Knows About Growing Coffee Shops!
As hard as starting a coffee shop can be, growing that shop is where the real work begins. The industry is riff with examples of cafes and roasteries…
1 month, 1 week ago
SHIFT BREAK! Are You Ready To Scale?
As time goes on, opportunities to grow your business will present themselves and you need to make a decision on whether you will say yes, no, or not …
1 month, 2 weeks ago
610: What People Love and Hate in a Coffee Shop |Research Results from Chicago Coffee Fest
What do customers love and hate about coffee shops? It feels like a question that is too easy to answer and as a result I believe we do not spend nea…
1 month, 2 weeks ago
SHIFT BREAK! Why You Need To Cross-Train Staff
In too many cafes we find staff trained only in the areas they work in with minimal to no knowledge or understanding in other parts of the business. …
1 month, 3 weeks ago
609: Lessons On Running a True Community Space w/ Blew Kind of D'griot Cafe | Philadelphia, PA
More than just a 3rd space, some cafes are platforms for ideas, catalysts for change, and a space specifically organized and designed to grow and nu…
1 month, 3 weeks ago