Podcast Episodes
Back to SearchSHIFT BREAK! Should You Remodel or Renew Your Cafe?
If we change anything in the cafe, it will more likely be something related to the optics, branding, or remodeling the physical cafe in order to get …
1 year ago
SPECIAL! Live from Portland Coffee Fest 2025! w/ Laila Ghambari, Ryan Jie Jaing, Emily Smith, and Sebastián Villamizar
Hey everyone and welcome to another Coffee Fest live series. this time from Portland, OR 2025! We get to talk with four wonderful professionals on a …
1 year ago
551: Encore: Designing the Guest Experience w/ Doctor Lisa Waxman!
Designing the experience is pretty much all we focus on. From the colors, textures, sounds, layouts - to the drinks themselves, people's experience i…
1 year ago
SHIFT BREAK! Better Than Bad is Not Good
Your decisions in the business related to hiring, quality, operations etc need to be based on what is actually good for the business and the people y…
1 year ago
550: Replace These Distractions and Watch Your Cafe Grow!
I don't think there has been a time in the history of coffee shops where we have been so distracted by things that promise to bring value but turn ou…
1 year ago
549: The Power of Great Consistent Work Over Time
How do you know if you are doing a good job? Who are you looking to serve and how do you measure success? For many of us the proof of our doing great…
1 year ago
SHIFT BREAK! What Should Coffee Cost a Customer?
Investment is what creates value. There are many other investments beyond the financial that customer must make in the coffee experience that make th…
1 year, 1 month ago
SHIFT BREAK! Seasonal Staff
I have talked to many clients as well as Key Holder Coaching Group members who employ seasonal staff. There is a big challenge when looking to hire, …
1 year, 1 month ago
548: Cool Ideas For Customer Engagement
The landscape of retail is cluttered with messages, distractions, gimmicks, and desperate bids for scraps of customers attention. After a while, it a…
1 year, 1 month ago
547: Founder Friday! w/ Jake Heenan, Founder of Burra Bristol in the UK!
It's Founder Friday! Today we are chatting with the professional Rugby player turned specialty cafe owner, Jake Heenan of Burra Bristol!
Jake has pla…
1 year, 1 month ago