Podcast Episodes
Back to SearchSHIFT BREAK! Vendor Hospitality
Who we are when nobody s looking is really who we are. There are variations of this phrase and for most it is convicting and motivates us to increase…
1 year ago
539: Helping Regular People Enjoy Coffee w/ Matthew Bryce, Seven Sleepers Coffee Lab
"Customers are already dialed in." This is one of my favorite quotes from the interview I had with today's guest. The industry has largely been focus…
1 year ago
SHIFT BREAK! Explaining the Manager's Landscape | A Framework For Leading Staff
Being a manager in a coffee shop is not just about extra administrative tasks, its about leading and guiding people well through the work of the caf…
1 year ago
538: The Most Important Things to Focus In The First Year (or any year)
Coffee shops are dynamic places that require a ton of focus on what seems like an endless sea of urgent things. Some are actually more important than…
1 year ago
SHIFT BREAK! Small Wins Build Trust
Once we get a little bit of authority as a trainer, manager, or leader in the coffee shop we tend to dream about and focus on all the things we want …
1 year ago
SPECIAL! Interviews from Coffee Fest NYC 2025: Antoine Franklin, Mo Hashmi, Caroline Bell, and Maria Sinatra!
We are back with anew round of show floor interviews from Coffee Fest! This time we were in NYC at the Keys to the Shop booth and got four wonderful …
1 year ago
537: Success as a Coffee Tech : Training and Relationships w/ Brady Butler W/ Trail Braze Coffee Academy
Maintaining the functionality of your equipment is one of the main tasks involved in running a shop. You yourself may wan to be trained in machine te…
1 year, 1 month ago
RoR #35: The Core 7 : Practical Disciplines for a Successful Roastery w/ Luke Waite | Pomelo Coffee Consulting
There are an incredible number of tasks associated with running a coffee roastery. The busy work of keeping things going often gets in the way of wor…
1 year, 1 month ago
SHIFT BREAK! Two Types of Continued Education for Baristas
When you onboard baristas, the work is just beginning. Part of the privilege of leadership is to provide ongoing coaching and training to all staff. …
1 year, 1 month ago
536: What It Means to Set Up Staff For Success
The world of cafe management is full of great ideas that, if applied well, would indeed change things for the better. The idea around leader ship rol…
1 year, 1 month ago