Podcast Episodes
Back to Search535: Founder Friday! 30 Years of Coffee! w/ Ana Burgos and Amanda Jones of Hyperion Espresso, Fredricksburg, VA
Simplicity, focus, community, and legacy. These are some words that I feel apply to the steady and excellent service of Hyperion Espresso these last …
1 year, 1 month ago
SHIFT BREAK! Don't Force The Wrong People To Do The Right Work
It is a common weakness of hiring managers and desperate owners alike. We hire people that are not the right fit and spend most of our time trying to…
1 year, 1 month ago
534: Encore! Helping Your Team Work Through Their Strengths w/ Lisa Cummings of lead Through Strengths!
Once you hire the right people for your cafe you move on to the next decision, how to work with them to give them to set them and the business up for…
1 year, 1 month ago
SHIFT BREAK: Getting Over the Awkwardness of Leadership
Why does it feel so awkward and difficult to take action the way we know we need to as leaders in the coffee shop? If you are human, you feel a kind …
1 year, 1 month ago
533: Principles of Quality Control
The quality of your product matters. Some might get the idea that if only we are kind and hospitable then all will be forgiven or overlooked when it …
1 year, 1 month ago
SHIFT BREAK: The Myth of a Saturated Market
"I cannot open a coffee shop because my market is too saturated!" Does this sound like something you have heard or even said yourself?
Today there a…
1 year, 1 month ago
532: Start with Hospitality
The question we sometimes ask interviewees is, "What is more important, quality, or hospitality?" Spoiler, it's a trick question and the answer we li…
1 year, 1 month ago
RoR #34: Roasting for Different Cultivars w/ Rob Hoos | Rob Hoos Coffee Consulting
Roasting coffee sets the stage for how much potential enjoyment a customer has in drinking it. In order to truly bring out the best in a particular…
1 year, 2 months ago
SHIFT BREAK! Why Following Through is the Key to Better Coffee Shops
In order to assure our staff that we are listening and want to provide them solutions for issues they bring up we will often promise things in the mo…
1 year, 2 months ago
531: Why the Rise Convenience Coffee is a Good Opportunity for Coffee Shops
It is easy to get caught up into the vortex of convenience in automation in the industry today. Whether it's the giant chain drive-through's popping …
1 year, 2 months ago