Podcast Episodes
Back to SearchSHIFT BREAK! You Need to Avoid This HUGE Training Mistake!
Training employees remains one of the central tasks of cafe ownership and management. Rather than training from a central standard and source that ha…
1 year, 2 months ago
541: Repetition, Reminders, and Guidance
If you are like a lot of owners or managers you might find the idea of reminding and repeating yourself to be at the top of the "most annoying things…
1 year, 2 months ago
SHIFT BREAK! Why The Best Hospitality Starts With The Transactional!
We talk about how we want to provide an experience for the guest, to connect with them, to make a positive impact. The way to get there though is thr…
1 year, 2 months ago
540: The Good and Bad of Job Descriptions
On average, when I look into a cafe's operational materials and systems, one of the main things that is either not developed well, developed but not …
1 year, 2 months ago
SHIFT BREAK! Vendor Hospitality
Who we are when nobody s looking is really who we are. There are variations of this phrase and for most it is convicting and motivates us to increase…
1 year, 2 months ago
539: Helping Regular People Enjoy Coffee w/ Matthew Bryce, Seven Sleepers Coffee Lab
"Customers are already dialed in." This is one of my favorite quotes from the interview I had with today's guest. The industry has largely been focus…
1 year, 2 months ago
SHIFT BREAK! Explaining the Manager's Landscape | A Framework For Leading Staff
Being a manager in a coffee shop is not just about extra administrative tasks, its about leading and guiding people well through the work of the caf…
1 year, 2 months ago
538: The Most Important Things to Focus In The First Year (or any year)
Coffee shops are dynamic places that require a ton of focus on what seems like an endless sea of urgent things. Some are actually more important than…
1 year, 3 months ago
SHIFT BREAK! Small Wins Build Trust
Once we get a little bit of authority as a trainer, manager, or leader in the coffee shop we tend to dream about and focus on all the things we want …
1 year, 3 months ago
SPECIAL! Interviews from Coffee Fest NYC 2025: Antoine Franklin, Mo Hashmi, Caroline Bell, and Maria Sinatra!
We are back with anew round of show floor interviews from Coffee Fest! This time we were in NYC at the Keys to the Shop booth and got four wonderful …
1 year, 3 months ago