Podcast Episodes
Back to Search532: Start with Hospitality
The question we sometimes ask interviewees is, "What is more important, quality, or hospitality?" Spoiler, it's a trick question and the answer we li…
1 year, 4 months ago
RoR #34: Roasting for Different Cultivars w/ Rob Hoos | Rob Hoos Coffee Consulting
Roasting coffee sets the stage for how much potential enjoyment a customer has in drinking it. In order to truly bring out the best in a particular…
1 year, 4 months ago
SHIFT BREAK! Why Following Through is the Key to Better Coffee Shops
In order to assure our staff that we are listening and want to provide them solutions for issues they bring up we will often promise things in the mo…
1 year, 4 months ago
531: Why the Rise Convenience Coffee is a Good Opportunity for Coffee Shops
It is easy to get caught up into the vortex of convenience in automation in the industry today. Whether it's the giant chain drive-through's popping …
1 year, 4 months ago
530: Founder Friday w/ Aisha Bullard and Modou (MAD) Diongue of Original Drip in Dakar, Senegal
Creating a coffee shop that is not only for the community but built with the community is a pretty magical thing. It requires a deft balance between …
1 year, 4 months ago
SHIFT BREAK! How To Get The Most From a Coffee Event
Whether it is a trade show, local business event, online or in-person summit, or a local throw down, coffee events are a way to connect and offer a l…
1 year, 4 months ago
529: 10 Years of Coffee w/ Luke Adams of Standart Magazine
Coffee has always been about connection. The coffee shop brings people together inspiring conversations and playing a role in developing relationship…
1 year, 4 months ago
SHIFT BREAK! Holding Baristas (and Yourself!) Accountable
At a certain point a manager or owner will need to have a difficult conversation with a staff member that ultimately is about accountability. This co…
1 year, 4 months ago
528 : Growing Yourself and Your Cafe Through Delegation
When you start a coffee shop you find yourself doing a lot of the jobs yourself. Scheduling, inventory, event management, training and onboarding…
1 year, 4 months ago
SHIFT BREAK! Adding Value in the Cafe
These days a lot of coffee shop owners are thinking about how they can add value for the customer. Of course this is a question that should be asked …
1 year, 4 months ago