Podcast Episodes
Back to Search527: Thoughts on How to Approach Training and Onboarding
Besides hiring the right person for the role in your coffee shop, onboarding and training is the most important thing to get right so those you …
1 year, 4 months ago
SHIFT BREAK! The Work of Offering Kindness in the Cafe
When we talk about the virtues of hospitality, one of the ones that comes up a lot is kindness. The extension of this grace to others in spite of our…
1 year, 5 months ago
526: Founder Friday w/ Fount Coffee and Kitchen Owners, Shawn and Kristen Preissner and George and Katie Kilgore!
Creating and maintaining an elevated standard of hospitality is no easy task. It not only requires strategies and systems, but it requires that those…
1 year, 5 months ago
525: Encore: Focusing on What is Essential w/ Greg McKeown
As we continue to navigate costs and the increasing competitive landscape of running a coffee shop, focusing on what is essential in your business ha…
1 year, 5 months ago
RoR #33: The Other Kind of Sourcing Every Roaster Needs w/ Mark Kutrovski of Mirror Coffee Roasters
Feedback. It is all too common to use this word. But do many of us actively pursue it as if it is foundational to the success of our businesses? Cha…
1 year, 5 months ago
SHIFT BREAK! You Are Not a Third Wave Coffee Shop
Sorry to break it to you, but literally nobody who matters cares how you define yourself. In our quest to find belonging and quell the voice of our i…
1 year, 5 months ago
524: Embracing Professional Development for Your Coffee Shop Team
In order to move to the next level of maturity and capacity, both as people and as a company, a coffee shop and its staff but be pursuing more than j…
1 year, 5 months ago
SHIFT BREAK! Every Customer is a Judge
Now is the time to start redirecting our gaze from competitions and accomplishing greatness on a stage serving judges that do not matter to our shops…
1 year, 5 months ago
523: Encore: How We Ruin Specialty Coffee Experience
We suck at fulfilling the implied or explicit promises we make through our coffee shop marketing. Smiling faces with beautiful drinks and a clean env…
1 year, 5 months ago
SHIFT BREAK! The Necessary Death of the Superstar Barista
The search for a "superstar" barista seems to never die. It is a desire born from our tendency to attribute success and power to one person in-spite …
1 year, 6 months ago