Episode Details

In order to move to the next level of maturity and capacity, both as people and as a company, a coffee shop and its staff but be pursuing more than just checking off the day's work. Pursuing professional development is essential to bring efficiency, effectiveness, fulfillment, and even abundance into the conversation when we look at our operations. But what might that look like?

Today we are going to be exploring how we can embrace professional development and provide consistent opportunities for growth to our staff as a way of investing both in them and the health of the coffee shop. 

In th midst of the price increases across the industry, this is yet another way to lean into relationships that will yield higher returns for all involved.

We cover:

• Why professional development is essential for the growth of coffee shops
• How a leaner, well-trained team can provide better service
• How raising prices requires raising standards in quality and service
• Investing in staff training for better customer experience
• Why baristas should be treated as professionals, not just workers
• Systematic training as a crucial component for consistency and quality
• Business skills are just as important as coffee skills for success
• Leadership development is necessary for effective management
• Why we need to pursue a culture of excellence that benefits both staff and customers 
• Remaining committed to developing profesionalization programs 

Related episodes: 

• 296: Holistic Barista Training w/ David Castillo of Go Get Em Tiger , Los Angeles
• Leaner Teams, Better Results
• 472: Why Technical Skill as a Leader is Not Enough w/ Jonathan Raymond, Refound, Author: Good Authority
• 426: Fostering a Culture of Continuous Improvement
• 339 : What Good Barista Training Produces
• 191 : Retraining your Staff on new Standards
• 489: Tips for Creating a Resilient Cafe

ATTENTION CAFE OWNERS w/ 2+ Years of running your brick and mortar....

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LOOKING FOR A COMMUNITY OF SUPPORT, ACCOUNTABILITY, INSIGHT, AND ENCOURAGEMENT? 

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The Key Holder Coaching Group master-mind are now taking new applicants for our 4th cohort launching in march! 

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