Podcast Episodes

Customer Journey 2: How Empowered Hotel Teams Improve Guest Experience

Season 10

Chapter 2 of this 6-part CoralTree Customer Journey series gets into the part a lot of companies talk about and then struggle to execute: team empowe…

4 months, 2 weeks ago

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1018: Hoteliers - Don't Get Buried in AI Search — Do This First

Season 10 Episode 1018

Everybody keeps saying "AI" like it's one thing. It isn't.

Suzanne co-hosts with me for this one, and we bring in Ira Vouk, someone we constantly see…

4 months, 2 weeks ago

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Global Hotel Pipeline: What Brands See vs What Owners Feel

Season 10

Global hotel "conditions" don't hit everyone the same way. The big franchise companies play a global game. Most owners play a street-corner game with…

4 months, 2 weeks ago

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Sunday Flashback: Mitch Patel's 'Vision' on Building a Stronger Culture and Hotel Growth

Season 10

From October 2025

 

Recorded live at the Southern Lodging Summit this past August as part of the keynote luncheon, Mitch Patel, President & CEO of Vi…

4 months, 2 weeks ago

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FNA 202: Type 202 Meltdown

Season 10

Quite frankly we're scared about this one. Fortunbately the iconic Dorraine Lallani is back to bring class to this mess of a happy hour show. Glenn, …

4 months, 3 weeks ago

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1017: Hotel Pipeline Update - Conversions vs New Construction Across the Americas

Season 10

Conversions still beat new construction in a lot of markets right now, so I wanted to get specific on what Bruce Ford sees across the Americas pipeli…

4 months, 3 weeks ago

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1016: 2026 Hotel Outlook - World Cup Demand, Travel Shifts, and Conversions

Season 10 Episode 1016

To kick off the week, I wanted a hard look behind the numbers. We hear a lot of takes—so what's real and what's not? I called our buddy Bruce Ford (S…

4 months, 3 weeks ago

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Customer Journey Series, Ch. 1: Why Hotel Guest Journey Matters More Than Ever

Season 10

We're exploring maximizing hashtag#hotel Customer Journey opportunity!!!!

To kick off this 6-part Customer Journey series, I wanted to start at the …

4 months, 3 weeks ago

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How Rio Mar Repositioned a 607-Acre Resort Around Experiences

Season 9

Puerto Rico rainforest on one side. Ocean on the other. A 607-acre resort in the middle. I talked with Chris Sariego, COO of LionGrove, at Wyndham Gr…

4 months, 3 weeks ago

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A $300,000 Liquor Order: Building a Premium Hotel Bar

Season 9

A speakeasy bar with an actual vault door sits off the casino floor at Wyndham Grand Rio Mar. I walk in, meet Michael "Mac" MacDonnell, Vice Presiden…

5 months ago

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