Podcast Episodes

Skytouch PMS Adds AI Tools for Front Desk and Ops

Season 10

Skytouch ships AI tools. The tools help associates move faster, feel more confident, and stay engaged on shift. Hotels keep more good people, and gue…

4 months ago

View Episode

How Hyatt Regency Orlando Uses Digital Signage That Drives Sponsor Value

Season 10

I'm at Hyatt Regency Orlando, where I'm with Managing Director Paul Joseph breaking down how the hotel uses Xpodigital to modernize the on-site event…

4 months ago

View Episode

How Hotel Bars Sell More: Turn One Cocktail Into an Experience

Season 10

Memorial Day weekend means higher bar volume. That's the perfect time to raise drink quality without slowing service.

I'm at Westgate Las Vegas Reso…

4 months, 1 week ago

View Episode

Marriott Vacations Worldwide Launches Experience-Driven Ownership: Inner Circle

Season 10

Live experiences drive operating success because they create reasons to travel, reasons to spend, and reasons to come back. That's why Marriott Vacat…

4 months, 1 week ago

View Episode

Hotel Tech Careers in 2026: Pay, Bonuses, and Sentiment

Season 10

Only 40% of hotel tech revenue-side professionals hit their full bonus target.

Glenn Haussman and Dr. Producer Suzanne Bagnera talk with Ed Clark, F…

4 months, 1 week ago

View Episode

Multigenerational Travel: How Hilton Grand Vacations Builds for Groups

Season 10

F1 week in Las Vegas turns a stay into a full itinerary, and Hilton Grand Vacations builds owner value around the full trip, not just the nights.

I …

4 months, 1 week ago

View Episode

FNA 209: The Drinking Labbe

Season 6 Episode 209

Ryan Labbe owns and operates numerous restaurants in bars in Vegas including Rosina Cocktail Lounge at Venetian, voted one of the "best bars in Las …

4 months, 2 weeks ago

View Episode

How Travel + Leisure Co Builds Loyalty With Margaritaville and Sports Illustrated

Season 10

Travel + Leisure Co turns Margaritaville and Sports Illustrated into something owners feel after the trip ends: access, events, and reasons to come b…

4 months, 2 weeks ago

View Episode

Westgate Resorts: The Experience Strategy Driving Demand

Season 10

More than 40% of Westgate's new timeshare buyers are millennials.
I talked with Jared Saft, COO of Westgate Resorts, at ARDA's Spring Conference in L…

4 months, 2 weeks ago

View Episode

The Procurement Playbook Behind Luxury Guest Experience

Season 10

Luxury guests feel the difference in the details, and procurement decides many of those details.

I talked with Denis Klurfeld, SVP of Procurement fo…

4 months, 2 weeks ago

View Episode