Podcast Episodes

Gen Z, Millennials, and the Vacation Ownership Shift

Season 10

Seventy-three percent of new vacation ownership purchases now come from Gen Z and millennials.

That changes the pitch, product strategy, and member e…

3 months, 3 weeks ago

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Hotel Owners Facing Tough Choice: PIP, Sell, or Switch Management

Season 10

Hotel owners staring down PIPs have three choices: spend the money, sell the asset, or rethink management.

During NYU IHIF, I spoke with Ben Perelmut…

3 months, 3 weeks ago

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Undergraduate by Hilton: A New Hotel Brand for College Towns

Season 10

During NYU IHIF, Hilton debuted Undergraduate by Hilton, a brand-new conversion product aimed at university markets where a full Graduate Hotel may n…

3 months, 3 weeks ago

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Red Roof Builds an AI-Driven Website: How It Wins Search Next

Season 10

At NYU IHIF, I talked with Zack Gharib, President of Red Roof, because the brand made three moves worth watching at the same time: entered Canada, pu…

3 months, 4 weeks ago

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Bar Profit Leaks: The 2 Quick Tests Owners Can Run Tonight

Season 10

7.2 seconds behind the bar can cost about $1.1M a year.
That's how Tobin Ellis, a 30-year bar industry veteran, thinks about bar design: eliminate pr…

4 months ago

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Most Hotel Websites Don't Use Video—That's Why Guests Bounce

Season 10

One frustrating thing about hospitality: guests want to research rooms visually, but most hotel websites don't include video. When hotels force guest…

4 months ago

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FNA 210: The Poland Adjustment

Season 10

We're back in the Hotel Pet Peeves bracket… but first, we nearly lose the plot over Glenn's "Haussman Resort Pool Club Smokehouse & Dispensary Brewer…

4 months ago

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Vacation Ownership Loyalty vs Hotel Loyalty: What's Different

Season 10

During the recently held ARDA Spring Conference, I met Scott Weisz, EVP Strategic Business Operations at Marriott Vacations Worldwide, and we got int…

4 months ago

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Hotel Development 2026: Where New Builds Still Win

Season 10

Our friend Bruce Ford, SVP at Lodging Econometrics, joined me right after Lodging Econometrics released its Global Hotel Pipeline report—and it comes…

4 months ago

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Skytouch PMS Adds AI Tools for Front Desk and Ops

Season 10

Skytouch ships AI tools. The tools help associates move faster, feel more confident, and stay engaged on shift. Hotels keep more good people, and gue…

4 months ago

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