Podcast Episodes

How AI Frees Up Hotel GMs and Sales Teams to Execute

Season 10

Justin Jabara, President of Meyer Jabara Hotels, keeps AI simple: give hotel teams time back so leaders spend less time buried in admin and more time…

3 months, 2 weeks ago

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Customer Journey 6: Property-Level Execution

Season 9

Final chapter. In Chapter 6 of this CoralTree Customer Journey series, we take everything from the last five weeks and put it at the property level.

…

3 months, 2 weeks ago

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1026: How Women Advance in Hospitality: The Data and the Playbook

Season 10

Women enter hospitality at the same rate as men. Then the numbers thin out hard at the top. That gap isn't about "pipeline." It's about progression.

…

3 months, 3 weeks ago

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World Cup Demand Reality: The 60–90 Day Booking Window

Season 10

During the Hunter Conference, I talked with Ben Campbell, CEO of Hospitality America, about what he sees right now: demand pockets, the real bookin…

3 months, 3 weeks ago

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Remembering Kirk Kinsell: Leadership Lessons That Still Hit

Season 10

We lost industry icon Kirk Kinsell this past week, and I wanted to re-share this 2024 conversation because it captures who he was and what he meant t…

3 months, 3 weeks ago

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Hunter Hallway Talk: How Trust Turns Into Repeat Hotel Deals

Season 10

I ran into Wayne West III of Newport Hospitality Group during the Hunter Conference and asked what owners actually want from management right now—and…

3 months, 3 weeks ago

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FNA 206: He's Been Here Arlotta

Season 10

Friend of the show CJ Arlotta returns to do some clever PR tricks to make people think Glenn, Craig and Doctor Producer Suzanne are actually funny ov…

3 months, 3 weeks ago

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Hotel Profitability in 2026: Work Every Line Item

Season 10

While I was at the Hunter Conference, I asked John Schultzel of Olympia Hospitality a simple question: where do you actually find profit when there's…

3 months, 3 weeks ago

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1025: Aftershock to Farm-to-Fork: Sacramento's Tourism Growth Playbook

Season 10 Episode 1025

Sacramento doesn't have a Golden Gate Bridge. So they built demand with experiences—and then proved it with room nights.

For #NoVacancyNews, I talked…

3 months, 3 weeks ago

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Customer Journey 5: Turning Strategy Into Guest-Facing Moments

Season 9

Chapter 5 of this 6-part CoralTree Customer Journey series gets into the guest-facing side: how the strategy shows up in communication and touchpoint…

3 months, 3 weeks ago

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