Episode Details

Caesars launched its first non-gaming Caesars Republic in Scottsdale, and the property built the guest experience around F&B partnerships like Lisa Vanderpump's Wolf.

Glenn Haussman talks with Joe Iturri, SVP of Business Development at HCW, about what that launch required and what owners expect from hands-on management right now.

🐺 Joe says Wolf changed the vibe fast and validated the F&B strategy
🎰 Joe says the non-gaming concept forced the team to create the playbook instead of following one
🍽️ Joe treats F&B as the identity engine, not an add-on
🙂 Joe hires for the smile and builds culture through leadership example and shared best practices
📞 Joe stays involved after takeover and takes the call when problems hit, including 2 a.m. issues

Thanks to Actabl for supporting this episode. Actabl gives you the power to profit. Visit Actabl.com.
Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.