Podcast Episodes

1015: Inside Black Desert Resort - The Pricing and Demand Playbook

Season 9 Episode 1015

Black Desert Resort shows what "demand drivers" look like when you actually build them. Today we look at Modern luxury on #NoVacancyNews

I walk the p…

5 months ago

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Hotel Safety Tech: Reporting Suspicious Activity Without Friction

Season 9

Hotels train teams to spot human trafficking and other suspicious activity. Training alone doesn't solve the handoff problem. #NoVacancyNews

I talk w…

5 months ago

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AI at Check-In: What Hotels Can Actually Do

Season 9

I'm recording this from a hotel room because that's where I live now. I keep hearing "AI" in every hotel conversation, so I pulled in Kevin Duncan, E…

5 months ago

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1014: Wahlburgers CEO on What They Fixed to Grow

Season 9 Episode 1014

Wahlburgers cleans up the messy parts of growth so quality stays non-negotiable. 

I'm in Las Vegas with Randy Sharpe, CEO, President, and board membe…

5 months ago

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How CoralTree Affinity Teams Create Wins

Season 9

This week I attended CoralTree Hospitality's Leadership Forum at Black Desert Resort and spent time with Andre' Fournier, Chief Commercial Officer, a…

5 months ago

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What CoralTree Expects Leaders to Do After the Forum

Season 9

At CoralTree Hospitality's Annual Leadership Forum, I talked with Tom Luersen, President of CoralTree Hospitality, for hashtag#NoVacancyNews about wh…

5 months ago

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Friday Night Audit 201: Karma Bites Back

Season 5 Episode 201

Friday Night Audit: the minisode where karma finally collects… with teeth. #NoVacancyNews

 

Craig Sullivan and Dr. Producer Suzanne Bagnera, PhD, CHA…

5 months ago

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1013: How Wyndham Grand Rio Mar Rebuilt a 30-Year-Old Resort

Season 9 Episode 1013

A $70M reinvestment only matters if guests feel it.

I'm in Puerto Rico at the Wyndham Grand Rio Mar with Andro Nodarse-Leon, CEO of property owner Li…

5 months ago

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1012: How Luxury Hotels Remove Friction From the Guest Experience

Season 9 Episode 1012

Luxury doesn't mean more steps. It means fewer problems before guests even notice them.

Suzanne "Dr. Producer" Bagnera, PhD, and I spoke with Mourad …

5 months, 1 week ago

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How Hotels Can Stop Leaving F&B Money on the Table

Season 10

Most hotels want F&B to drive more revenue. A lot of them still make it harder than it needs to be for guests to actually order.

Narda Malakzad and A…

5 months, 1 week ago

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