Podcast Episodes

Remembering Kirk Kinsell: Leadership Lessons That Still Hit

Season 10

We lost industry icon Kirk Kinsell this past week, and I wanted to re-share this 2024 conversation because it captures who he was and what he meant t…

6 months ago

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Hunter Hallway Talk: How Trust Turns Into Repeat Hotel Deals

Season 10

I ran into Wayne West III of Newport Hospitality Group during the Hunter Conference and asked what owners actually want from management right now—and…

6 months ago

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FNA 206: He's Been Here Arlotta

Season 10

Friend of the show CJ Arlotta returns to do some clever PR tricks to make people think Glenn, Craig and Doctor Producer Suzanne are actually funny ov…

6 months ago

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Hotel Profitability in 2026: Work Every Line Item

Season 10

While I was at the Hunter Conference, I asked John Schultzel of Olympia Hospitality a simple question: where do you actually find profit when there's…

6 months ago

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1025: Aftershock to Farm-to-Fork: Sacramento's Tourism Growth Playbook

Season 10 Episode 1025

Sacramento doesn't have a Golden Gate Bridge. So they built demand with experiences—and then proved it with room nights.

For #NoVacancyNews, I talked…

6 months ago

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Customer Journey 5: Turning Strategy Into Guest-Facing Moments

Season 9

Chapter 5 of this 6-part CoralTree Customer Journey series gets into the guest-facing side: how the strategy shows up in communication and touchpoint…

6 months ago

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1024: Hilton + Graduate: How the Brand Scales Without Losing Personality

Season 10 Episode 1024

Graduate has lived inside Hilton for a year and a half now, and the brand is growing without losing the personality that made it work in the first pl…

6 months, 1 week ago

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Picking the Right Hotel Operator in a Chaotic Market

Season 10

While I was at the Hunter Conference, I talked with Greg O'Stean, Chief Development Officer, Hotel Equities about what makes a real owner–operator ma…

6 months, 1 week ago

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Bonus: How hotels are reinventing F&B for profit and growth

Season 10

The latest Hotel Business Hot Topics session, "Rethinking Hotel F&B: Smarter Strategies for Profit, Community and Stability," in partnership with Ent…

6 months, 1 week ago

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FNA 205: The Sweet 16 Pet Peeves Round: Thermostats, Showers, and Regret

Season 10

Glenn freezes, Suzanne can't hear anyone, and Craig somehow turns Milk Duds into a conspiracy theory. That's a normal Friday.

For #NoVacancyNews, Fri…

6 months, 1 week ago

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