Podcast Episodes
Back to SearchCustomer Journey 3: Building a Hotel Guest Journey Framework That Still Feels Local
Season 9
Chapter 3 of this 6-part CoralTree Customer Journey series moves into the framework itself: how you create consistency across very different hotels w…
6 months, 3 weeks ago
1020: Inside The Boca Raton: Repositioning a 100-Year-Old Luxury Resort
Season 10 Episode 1019
Repositioning a 100-year-old luxury resort hits different than building something new. You work with history, legacy expectations, and a modern guest…
6 months, 3 weeks ago
Sunday Flashback: Inside the Legendary Royal Sonesta New Orleans
Season 10
Step inside the heart of Bourbon Street with Sonesta International Hotels' Royal Sonesta New Orleans GM David Bilbe on #NoVacancyNews. From historic …
6 months, 3 weeks ago
FNA 203: No Carreirao's in The World
Season 5 Episode 203
Big show tonight as we kick off the weekend happy hour celebration. We're joined by our friend Paula Carreirao live from Brazil and Glenn, Craig and …
6 months, 3 weeks ago
How Airlift Drives Hotel Demand in the Caribbean
Season 10
Wyndham doesn't treat Latin America like one market. Growth concentrates in specific places, and execution decides who wins.
For #NoVacancyNews, I ta…
6 months, 3 weeks ago
1019: SBA Loans for Hotel Owners: AAHOA Pushes From $5M To $10M
Season 10
AAHOA heads to Philadelphia for #AAHOACON26, and this year's theme stays dead simple: protect and advance profitability.
Suzanne Bagnera, PhD, CHA, C…
6 months, 3 weeks ago
Customer Journey 2: How Empowered Hotel Teams Improve Guest Experience
Season 10
Chapter 2 of this 6-part CoralTree Customer Journey series gets into the part a lot of companies talk about and then struggle to execute: team empowe…
6 months, 4 weeks ago
1018: Hoteliers - Don't Get Buried in AI Search — Do This First
Season 10 Episode 1018
Everybody keeps saying "AI" like it's one thing. It isn't.
Suzanne co-hosts with me for this one, and we bring in Ira Vouk, someone we constantly see…
6 months, 4 weeks ago
Global Hotel Pipeline: What Brands See vs What Owners Feel
Season 10
Global hotel "conditions" don't hit everyone the same way. The big franchise companies play a global game. Most owners play a street-corner game with…
6 months, 4 weeks ago
Sunday Flashback: Mitch Patel's 'Vision' on Building a Stronger Culture and Hotel Growth
Season 10
From October 2025
Recorded live at the Southern Lodging Summit this past August as part of the keynote luncheon, Mitch Patel, President & CEO of Vi…
7 months ago