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FNA 202: Type 202 Meltdown
Season 10
Quite frankly we're scared about this one. Fortunbately the iconic Dorraine Lallani is back to bring class to this mess of a happy hour show. Glenn, …
7 months ago
1017: Hotel Pipeline Update - Conversions vs New Construction Across the Americas
Season 10
Conversions still beat new construction in a lot of markets right now, so I wanted to get specific on what Bruce Ford sees across the Americas pipeli…
7 months ago
1016: 2026 Hotel Outlook - World Cup Demand, Travel Shifts, and Conversions
Season 10 Episode 1016
To kick off the week, I wanted a hard look behind the numbers. We hear a lot of takes—so what's real and what's not? I called our buddy Bruce Ford (S…
7 months ago
Customer Journey Series, Ch. 1: Why Hotel Guest Journey Matters More Than Ever
Season 10
We're exploring maximizing hashtag#hotel Customer Journey opportunity!!!!
To kick off this 6-part Customer Journey series, I wanted to start at the …
7 months, 1 week ago
How Rio Mar Repositioned a 607-Acre Resort Around Experiences
Season 9
Puerto Rico rainforest on one side. Ocean on the other. A 607-acre resort in the middle. I talked with Chris Sariego, COO of LionGrove, at Wyndham Gr…
7 months, 1 week ago
A $300,000 Liquor Order: Building a Premium Hotel Bar
Season 9
A speakeasy bar with an actual vault door sits off the casino floor at Wyndham Grand Rio Mar. I walk in, meet Michael "Mac" MacDonnell, Vice Presiden…
7 months, 1 week ago
1015: Inside Black Desert Resort - The Pricing and Demand Playbook
Season 9 Episode 1015
Black Desert Resort shows what "demand drivers" look like when you actually build them. Today we look at Modern luxury on #NoVacancyNews
I walk the p…
7 months, 1 week ago
Hotel Safety Tech: Reporting Suspicious Activity Without Friction
Season 9
Hotels train teams to spot human trafficking and other suspicious activity. Training alone doesn't solve the handoff problem. #NoVacancyNews
I talk w…
7 months, 2 weeks ago
AI at Check-In: What Hotels Can Actually Do
Season 9
I'm recording this from a hotel room because that's where I live now. I keep hearing "AI" in every hotel conversation, so I pulled in Kevin Duncan, E…
7 months, 2 weeks ago
1014: Wahlburgers CEO on What They Fixed to Grow
Season 9 Episode 1014
Wahlburgers cleans up the messy parts of growth so quality stays non-negotiable.
I'm in Las Vegas with Randy Sharpe, CEO, President, and board membe…
7 months, 2 weeks ago