Episode Details

I ran into Wayne West III of Newport Hospitality Group during the Hunter Conference and asked what owners actually want from management right now—and what separates operators who keep getting repeat deals.

🤝 Wayne says trust and alignment with owners drives repeat business, because the first deal teaches both sides how to work together
🏢 Newport runs 37 hotels and keeps key disciplines in-house: accounting, HR, construction services, corporate engineering, commercial strategy, and ops
✈️ Wayne says in-house resources let them move fast—he can put the right person on a plane tomorrow instead of waiting on a third party
👥 He says successful management starts with treating people right—associates, guests, and owners
🧠 He talks coaching and mentoring over "training," plus a mentor program that develops AGMs and executive housekeepers into GMs
🏆 He shares a stat he's proud of: out of roughly 60 leaders coming to their retreat, only four are new faces

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